How to lose your eBay account over ONE dishonest buyer.

[yeoldecoinco]

Here is an example of eBay incompetence and lack of fair dealing with a seller.

Anyone got any suggestions, we are trying the ombudsman as eBay don't want to know.

My friend Claire, has been a long time eBay seller.

eBay cancelled her long time account over dealings with ONE customer.

How is that possible?

She spent years of work and had 27,000 items listed on eBay, now she has nothing, all because of one dishonest buyer.

She sent the buyer the items, has a copy of the postage receipt and proof from the Portugese Post Office that the packet was delivered.

The seller, posted 95 postcards to her buyer, in Portugal in late March, tracking shows parcel delivered on 27th April.

Buyer claimed non receipt of goods and put in a dispute with eBay.

Seller provided eBay with Registered postage receipt for these items.

eBay sent an email to the seller thanking her for providing tracking information, assuring the seller that everything was fine and the cases would be closed in her favour. Email from German eBay CS to the seller is enclosed below.

A few days later, eBay closed many of the the cases AGAINST the seller, causing defects to be applied to the seller’s account.

These defects then caused the seller to fall “below standard” on eBay which caused the cancellation of the seller’s account.

The seller has lost her business and all the work she has done listing thousands of items on eBay, because of improper advice from eBay customer service and provided both proof of posting AND has since provided proof of delivery.

eBay customer service did not advise the seller to make a refund, they assured the seller that everything was fine.

The seller has tried to get eBay to remove the defects on her account and restore her eBay account. No luck.

Enclosed are copies of the postage receipt, a copy of the tracking information from Portugese Post website which shows the items were delivered and a copy of the email eBay customer service sent the seller.

Not only were the items delivered, the buyer admitted they were, because they closed some of the cases, indicating they had received the items.

All the items were posted in one packet and the packet shows as delivered.

Results CTT Portugese Post website

Object No.	Product	Date	Hour	state	info
RP010941635AU		04/27/2016	17:24	delivered object	[+] Info [-] Info
Hour state Reason Local receiver Wednesday, April 27, 2016 17:24 achieved delivery - PORT VILA - 17:24 Available survey - PORT VILA - 17:15 achieved delivery - 9580 - PORT VILA . 09:46 distribution - 9580 - PORT VILA - Tuesday, April 26, 2016 18:13 by Customs Exit authorization - THIN TIP - Tuesday, April 19, 2016 12:26 Entry warehouse for implementing legislation - THIN TIP - Monday, April 4, 2016 23:29 international Reception - LISBON -

For some strange reason, the 95 cases that made up the items in this packet, eBay awarded them on what looks like a completely random fashion, awarding some to the buyer and some to the seller.

Here is how they awarded the cases, keeping in mind that all 95 postcards were sent in one packet and that packet is shown as delivered by CTT (Portugese Post Office).

131739313329- 5104694613 This case was decided in the buyer's favour.

, 131739313735-5104694805 We received postage information from you that shows the item was sent

, 131739314073-5104694560 This case was found in your favour

, 131739314197-5104694494-This case was decided in the buyer's favour.

, 131739314556-5104692373-This case was found in your favour

, 131739314782-5104692328-This case was found in your favour

, 131739315120-5104692276-This case was decided in the buyer's favour.

, 131739315308-5104692226-This case was decided in the buyer's favour.

, 131739315658-5104691906-This case was decided in the buyer's favour

, 131739316295-5104691843-This case was found in your favour

, 131739321738-5104692178-This case was found in your favour

, 131739323589-5104691714-This case was decided in the buyer's favour

, 141916351656-5104691655-This case was decided in the buyer's favour

, 141916351904-5104691567-We're issuing the buyer a refund for this case You were not found at fault

, 141916352527-5104691496-This case was decided in the buyer's favour

, 141916352537- Buyer closed this request on May. 22 because they received the item.

, 141916352617-5104691205-This case was found in your favour

, 141916352823-5104691140-This case was decided in the buyer's favour.

, 141916352891-5104691062-This case was decided in the buyer's favour

, 141916353197-5104691008-This case was decided in the buyer's favour

, 141916354250-5104690933-This case was decided in the buyer's favour

, 141916354358-5104690356-This case was found in your favour

, 141916354371-5104690282-This case was decided in the buyer's favour.

, 141916354787-5104690238-This case was found in your favour

, 141916359732-5104690181-This case was found in your favour

, 141916360361-5104690134-This case was decided in the buyer's favour

, 141916364511-5104689947-This case was decided in the buyer's favour.

, 141916364551-5104689891-This case was decided in the buyer's favour.

, 141916365240-5104689824-This case was decided in the buyer's favour.

, 131705112976-Buyer closed this request on May. 22 because they received the item

, 131738478155-Buyer closed this request on May. 20 because they received the item.

, 131738478881-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days.

, 131738479389-5104698791

, 131738480063-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 131738481832-Buyer closed this request on May. 20 because they received the item

, 131738483601-5104698845 -This case was decided in the buyer's favour

, 131739571597-Buyer closed this request on May. 20 because they received the item

, 141915408862-5104699517-This case was found in your favour

, 141915409274-5104698919-This case was decided in the buyer's favour.

, 141915410399-5104698978-This case was found in your favour

, 141915410655-5104699033-This case was decided in the buyer's favour

, 141916623436-5104699098-This case was decided in the buyer's favour

, 141918332553-5104699167-We're issuing the buyer a refund for this case You were not found at fault.

, 141918339151-5104699224-This case was decided in the buyer's favour.

, 131738454935-5104689668-This case was decided in the buyer's favour.

, 131738478514-5104698708-This case was decided in the buyer's favour

, 131738478608-5104698651-This case was decided in the buyer's favour

, 131738478654-5104698600-This case was decided in the buyer's favour.

, 131738478783-5104698541-This case was found in your favour

, 131738478818-5104698487-This case was found in your favour

, 131738478880-5104698421-This case was decided in the buyer's favour.

, 131738478913-5104698120-This case was found in your favour

, 131738479058-5104698059-This case was found in your favour

, 131738479278-5104698359-This case was found in your favour

, 131738479501-5104698286-This case was decided in the buyer's favour.

, 131738479574-Buyer closed this request on May. 20 because they received the item

, 131738479575-Buyer closed this request on May. 20 because they received the item.

, 131738479700-5104697894This case was decided in the buyer's favour.

, 131738480240-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 131738480440-Buyer closed this request on May. 20 because they received the item

, 131738480523-Buyer closed this request on May. 20 because they received the item

, 131738480751-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 131738480765-Buyer closed this request on May. 20 because they received the item

, 131738481007-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 131738483525-Buyer closed this request on May. 20 because they received the item

, 131738483687-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 141899336676-Buyer closed this request on May. 20 because they received the item

, 141915407122-Buyer closed this request on May. 21 because they received the item

, 141915407182-Buyer closed this request on May. 21 because they received the item

, 141915407509-Buyer closed this request on May. 20 because they received the item

, 141915407521-Buyer closed this request on May. 21 because they received the item

, 141915407533-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 141915407861-Buyer closed this request on May. 21 because they received the item

, 141915407934-Buyer closed this request on May. 21 because they received the item

, 141915408418-5104695617 ­This case was found in your favour

, 141915408432-5104695558 This case was decided in the buyer's favour

, 141915408511-5104695558 This case was decided in the buyer's favour

, 141915408565-5104695430 We noted that the buyer closed the case on May. 25

, 141915409135-5104695373 This case was decided in the buyer's favour.

, 141915409137-5104695314 This case was decided in the buyer's favour

, 141915410108-5104695273 We're issuing the buyer a refund for this case. You were not found at fault.

, 141915410176-5104695201 This case was decided in the buyer's favour.

, 141915414942-5104695021  This case was found in your favour,

Absolutely bizarre and horrible way to treat a seller. Surely, either ALL the items were received or none at all, as they were all sent in one packet. Postage receipt provided. Tracking, showing delivery, provided to eBay.

Take note. If it can happen to one eBay seller, it can happen to any of us.

[clarry100]

This is terrible and inconsistent treatment of a good long term seller once again by ebay.

There was a recent case I posted on these boards about this kind of thing and the seller persisted and the case ended up being resolved in favour of the seller.

https://community.ebay.com.au/t5/Selling/Absolutely-Abhorent-Treatment-of-an-Ebay-Seller-with-a-long...

Question:

Did the buyer purchase and pay for all 95 items in separate transactions?

Others may correct me here if I am wrong... but I believe if this happens then you need to mail each and every one of the 95 items in separate tracked packages for seller protection to be applied to them all. If this would be the case then 94 of the items would not qualify and only 1 would. But there is a huge degree of inconsistency applied by ebay across the 95 items.

I think your friend needs to get in contact with the Office Of Fair Trading (maybe NSW as ebay AU are incorporated in NSW) on this one. This seems like grossly unfair and inconsistent treatment to me. There is one in each state. Here is the QLD link.

https://www.qld.gov.au/law/fair-trading/

[collect247]

This is totally getting out of control and I'm sick and tired of ebay ruining peoples lives,ebay are more than happy

to take money from you but shut you down in an instant whenever they feel like without any justification.

So sorry this has happened to another great seller.

Ebay SHAME SHAME SHAME.

[twyngwyn]

Was the packet 'fiddled' with in any way.....could Customs have opened it?

[chameleon54]

WOW ..... Another very concerning story. Unfortunately these events have ripple effects throughout the ebay community as sellers lose confidence in the organisation. It damages the ebay brand, creating a perception of an unsafe place to buy and sell. This results in sellers reducing their exposure ( read listing numbers and commitment ) to the organisation.

[chameleon54]

---

@twyngwyn wrote:

Was the packet 'fiddled' with in any way.....could Customs have opened it?

---

This would not explain the variety of reasons for claims being settled one way or another. These included, "we refunded buyer,- you where not at fault ", "We recieved information from you showing the item was sent "  and " We found in sellers favour as buyer did not respond within thirty days ". You would expect some consistency in responses if the package arrived with half the contents missing, or did not arrive at all.

[kopenhagen5]

My thought was also the package arriving with half of the cards having been stolen out of the packet.

[clarry100]

---

@chameleon54 wrote:

WOW ..... Another very concerning story. Unfortunately these events have ripple effects throughout the ebay community as sellers lose confidence in the organisation. It damages the ebay brand, creating a perception of an unsafe place to buy and sell. This results in sellers reducing their exposure ( read listing numbers and commitment ) to the organisation.

---

I agree...

Certainly I am feeling this way more and more as these things surface.

And these are just the ones we hear about either on these boards or via Facebook. How many others like this go unseen?

Ebay is not our only selling platform but it is the largest share of our sales at about 75%. And we rely on our sales as our primary source of income. To lose that would be financially devastating. I would dearly love to be in a position to be able to walk away from ebay due to such reasons as this but simply cannot afford to do that at this time. If we can get our other selling venues to take up enough slack then it would not be such a worry.

[padi*0409]

Maybe this is another one that needs to be posted on eBay's facebook page, different circumstances I know but they do seem to take notice when it happens.

[goodthingsforsalerobert]

Shame on you Ebay for ruining a business for the lack of caring in this case Shame Shame Shame