How to protect yourself for PP Pickups?

[mcoptimus]

Is there any solution to this option? I run store, now with over 300 items on board. I have in every listing, stating that pickup is cash, PP is not accepted. I would much rather the money going into my PP account really, saves me going to the bank....I got burnt when I first started by this and lost the $$$ from the sale, thanks to our friends.

So. Could I write up a pick up form for the customer to sign when they pickup the goods? Or how do others do it to protect themsleves?

Pickups equate to around only 10% of my revenue, so if I refuse pickups, I may lose this revenue.

Thanks.

[a_beautiful_room]

Exactly what are you worried about?

That they go home and open an "item not received" dispute with ebay? es they can do this, but there is no paypal coverage for items which are picked up in person. While it's a hassle, and ebay customer service are not helpful, you only need quote their own rules back to them.

Are you concerned they'll cite an unauthorised transaction with their bank and get a refund this way? Well yes, that can happrn too, but it is so unlikely, you'd have more chance of being hit by lightening, despite some posters on the board vowing this is a real poosibility. After 10 years on ebay and over 3000 transactions it has NEVER happened and I take paypal for pick ups all the time. If it makes you feel better by all means get them to sign a copy of the listing page stating "paid with paypal and collected in person - signed by John Smith and the date, and file it away and then you have it to use if you need to.

It's extremely rare that these incidents happen. Try and make your rules for the 99% of sales which happen without incident to good honest people, and put 1% of your effort into the 1% of people who might try something on. That is, protect yourself, but it need not take over your life.

[kopenhagen5]

There is of course the concern with charge backs as well.

But if I sell a Pick up item and they pay with PayPal, I explain I need ID such as a drivers licence and write the number down.

I also take the rego of the car.

If a charge back is instigated, the ID can be used to prove picked up by the account holder.

Most of my pick ups pay COP up though.

[mcoptimus]

What I'm worried about is, allowing someone to pickup an item, and pay via PP, and then they claim they never got the item, and they ge their money back. It happended to me within my first two months of trading here. I have never allowed it since.

Plus I have had a fair few, not so much as of late, touch wood, of people saying their item never showed up. Mostly on low cost, low sell price items with the cheapest post on them, because of competition, you cant do anything more. I've called their bluff and then I get a response of they found it...

I just wan to know what others do to protect yourself against the OP.

Will eBay back me up if I get their name and licence details? Maybe I should ask them direct to see what response I get...

If they say yeah sure! In writing. I'm all for it. PP is easier than cash for me.

Unfortunately there is a lot of bad people out there, more than the 1% stated. It would depend on the genre of product you are selling also, which would reflect on this too. My products are automotive parts, I get a lot of the younger generation becasue of the products.

 I have been in this industry for over 20years now and have seen it all, but not cared so much as I was just an employee. Now I am running my own show, I want to cover my bases in all aspects of this.

This does not take over my life, I have a wife whom already does this...

One of the things I have learnt in the six years of owning my own business is to trust no one..

Yeah there is a **bleep** load of good, honest people out there. Nothing wrong with covering my butt against the scum is there?

[mcoptimus]

---

@kopenhagen5 wrote:

There is of course the concern with charge backs as well.

But if I sell a Pick up item and they pay with PayPal, I explain I need ID such as a drivers licence and write the number down.

I also take the rego of the car.

If a charge back is instigated, the ID can be used to prove picked up by the account holder.

Most of my pick ups pay COP up though.

---

But is this enough for eBay? If it is. I will adopt this aswell.

Thanks.

[digital*ghost]

---

@mcoptimus wrote:

---

But is this enough for eBay? If it is. I will adopt this aswell.

Thanks.

---

It's difficult to say, eBay. credit card chargebacks, etc always the potential to be successful for the buyer when it comes to pick-up, so if you are very concerned, the best thing I can advise is the same as kopes - when someone comes to collect, take all the details mentioned (a scan of photo ID, would be the best thing, and have them sign a collection receipt).

If a dispute or chargeback is raised, you can provide those to defend it, but more importantly, don't forget that the eBay / PayPal dispute system is not the final word on any case. The outcome is disputable, and if all else fails, you have all the necessary information to file a police report. 

[mcoptimus]

---

@digital*ghost wrote:

---

@mcoptimus wrote:

---

But is this enough for eBay? If it is. I will adopt this aswell.

Thanks.

---

It's difficult to say, eBay. credit card chargebacks, etc always the potential to be successful for the buyer when it comes to pick-up, so if you are very concerned, the best thing I can advise is the same as kopes - when someone comes to collect, take all the details mentioned (a scan of photo ID, would be the best thing, and have them sign a collection receipt).

If a dispute or chargeback is raised, you can provide those to defend it, but more importantly, don't forget that the eBay / PayPal dispute system is not the final word on any case. The outcome is disputable, and if all else fails, you have all the necessary information to file a police report. 

---

Thanks. I think I will edits my listings, gonna take a while, and quote that ID will be recorded etc etc on pickup.

[phorum_junkie*]

Unless they fund the payment with a credit or Visa debit card a buyer cannot get anything back, id they open an item not received or not as described case you just need to tell ebay or Paypal that it was a pick up sale. It is important if you have invoiced with postage that you reinvoice without so it counts as not being delivered.

If they have funded with a card then they can try doing a bank chargeback and just llike the buyer has no protection neither do you the seller so you need to create your own. A copy of their driving license scanned onto a collection receipt means if they try a chargeback you can inform them that unless they close it within 24 hours you will take their details to the police.