I have two issues.

[markcosilver]

Hi,

Buyer wins the auction and then tells me it wasn't him.  Claims someone stole his password and told me to relist the item. OK! How do I let ebay know that it didn't sell so I won't be charged commission fees?  I won't be relisting it.

My second one.  I only accept Direct Deposit or Paymate.  Very clearly written on all my selling items.  Buyer makes Offer.  I accept.  They then try to pay with Paypal and depositing funds into their account.  As i don't accept Paypal, I asked them to make a Direct Deposit into my Bank rather than Paymate as he didn't understand how it works.  A few days pass, nothing goes into my bank.  Contact Seller who then informs me he deposited into Paymate. He even clicked on the sent payment icon.  Sounds Good.  However, today I get an email from Paymate saying it was rejected by his bank.  I rang up Paymate and they told me that it could be there was insufficient funds or something to do with his creditcard.  I have sent the details to him that I received from Paymate.  If a situation occurs like this, Paymate sends the Buyer an email outlining that they need to re-submit again.  I am not after a dispute.  This guy has 100% positive feedback rating for (800) and is elderly.  I just don't want it to drag on.  It sold on the 25th.  Just want it resolved so that I can resell it.  At this stage I am not sure if I even want to sell it to him anymore as I don't want him to give me negative Feedback when I have been upfront all along.  I even gave him my mobile number to call me if required any help.

Would really appreciate some suggestions.

Thankyou

[digital*ghost]

In regards to the first issue, you can either send the buyer a mutual cancellation to get your fees back, or after four days you will be able to open an unpaid item dispute, wait another four full days, and when it closes you will have the fees credited.

The mutual cancellation is quicker, but riskier because you're relying on the buyer to agree (if they don't, the FVF is not credited back), and they can sometimes ignore it completely so you'll have to wait 7 days to close it manually. An unpaid item dispute takes minimum 8 days, but the buyer will receive a strike, and should be prevented from leaving you feedback of any kind. 

I don't use Paymate, so I don't really know what you can do or suggest to your buyer to help resolve the problem quickly, sorry. 

[markcosilver]

Thankyou for your help already,

The first issue regarding Mutual Cancellation.

I believe I can get him to agree with.

Could you please point me in the right direction so that I can start the process?

The second issue with the Paymate buyer, I will give him a couple more days and then lodge an unpaid item dispute as it has gone on for 6 days already and I don't want to be hit with the fees.

Cheers

[markcosilver]

Thankyou for your help already,

The first issue regarding Mutual Cancellation.

I believe I can get him to agree with.

Could you please point me in the right direction so that I can start the process?

The second issue with the Paymate buyer, I will give him a couple more days and then lodge an unpaid item dispute as it has gone on for 6 days already and I don't want to be hit with the fees.

Cheers

[markcosilver]

Thankyou for your help already,

The first issue regarding Mutual Cancellation.

I believe I can get him to agree with.

Could you please point me in the right direction so that I can start the process?

The second issue with the Paymate buyer, I will give him a couple more days and then lodge an unpaid item dispute as it has gone on for 6 days already and I don't want to be hit with the fees.

Cheers

[markcosilver]

Thankyou for your help already,

The first issue regarding Mutual Cancellation.

I believe I can get him to agree with.

Could you please point me in the right direction so that I can start the process?

The second issue with the Paymate buyer, I will give him a couple more days and then lodge an unpaid item dispute as it has gone on for 6 days already and I don't want to be hit with the fees.

Cheers

[markcosilver]

Thankyou for your help already,

The first issue regarding Mutual Cancellation.

I believe I can get him to agree with.

Could you please point me in the right direction so that I can start the process?

The second issue with the Paymate buyer, I will give him a couple more days and then lodge an unpaid item dispute as it has gone on for 6 days already and I don't want to be hit with the fees.

Cheers

[digital*ghost]

Sorry, I meant to include how to do it then forgot..

To send the buyer a mutual cancellation, open up the dropdown menu next to the item in your eBay and select 'Resolve A Problem'. On the next screen, make sure 'I sold an item and want to cancel the transaction' is ticked, then click continue (you can select the reason for cancelling the transaction on the next page). 

The buyer will receive the request in their messages and to their registered email address. 

[***super_nova***]

vast majority of people buying on eBay use PP; you will find that you will be losing buyers if you do not offer it.  I personally could not be bothered with Paymate, and many people do not even check if you have PP as for many years you had to offer it.  So you will find that people will win and then realise you do not have PP and will  not pay; not many people will pay by DD for expensive items.

[*new2vintage]

Why have you repeated a post 5 times ?