I sold a item to a buyer he had it for a week then informed me there was a problem with the ite

[tergetz]

I sold a item to a buyer he had it for a week then informed me there was a problem with the item he sent me some photo,s  then he informed me he wanted to return the unit for a refund when i received the item we tested it in our workshop and could not fault the item it was working 100% .what i need to know is where do i now stand with my sellers rating ?? also it is forsure that the seller made a mistake when he bought the item tried it and then decided he did not want it any how i refunded him his funds and we are using this item as a demo model my problem is i now have a strike agiast my accout.

[clarry100]

EBay are unlikely to remove the associated defect as they will simply maintain that the buyer has had a bad experience and therefore the defect stands.
That's the way it is these days unfortunately.

[tergetz]

Hi

don't worry i have already found a new outlet with less assel ,for me when a client complains i deal with it if he is not happy with the result i refund him his funds no problems .Ebay is now my second preverd outlet

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@clarry100 wrote:
EBay are unlikely to remove the associated defect as they will simply maintain that the buyer has had a bad experience and therefore the defect stands.
That's the way it is these days unfortunately.

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[4myson2003]

Ebay see ALL buyers as angels never never never wrong and sellers as devils...