INR request for an item buyer hasn't collected from LPO

[miss-decorum]

As the title says, buyer has opened an INR for an item that's awaiting collection from their post office. The item has been awaiting collection for just under 4 weeks and only now contacts me. I've updated tracking to the INR request, but as I haven't had an INR case for ages I'm wondering how ebay will deal with it since they updated their seller protection for INR's a few months ago..

[imastawka]

Does tracking show it's awaiting collection at the PO?

Have you informed the buyer that's where it is?

You should message them this info through the case.

Help a buyer with an item they didn't receive | eBay

Ebay's policy was that they would lose the case if they didn't collect the item from the PO, but I can't find the relevant policy atm.

[miss-decorum]

When I click on tracking it shows 'Ready for collection Thu 29 Jun'

Buyer has been messaging telling me I have to arrange redelivery, because he can't get to the PO.

And, yes I added tracking to the case and added in the comments it's awaiting to be picked up from his PO.

 

[padi*0409]

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@miss-decorum wrote:

Buyer has been messaging telling me I have to arrange redelivery, because he can't get to the PO.

 

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If the buyer doesn't pick it up and it gets returned to you, the buyer will be responsible for the postage to resend it not you. I would be tempted to refund them when it's returned LESS the original postage involved, then block them from buying from you in the future.

[twyngwyn]

from memory, the P.O. will hold for 10 days then return to sender......this obviously has not happened.....the buyer needs to make arrangements for collection  ASAP??

[siddieswans]

I am surprised it still there. AP regulations are to hold for 10 working days, after which it is returned to the seller.

[siddieswans]

Too slow!

[imastawka]

I can't see the buyer winning this one, but stranger things have happened recently.

[davewil1964]

I would be tempted to refund them when it's returned LESS the original postage involved

... and consequent fees.

A partial refund doesn't include flag fall or the fees on the non-refunded amount.

[*sons_n_daughters* · Accepted solution]

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@twyngwyn wrote:

from memory, the P.O. will hold for 10 days then return to sender......this obviously has not happened.....the buyer needs to make arrangements for collection  ASAP??

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If you are a My Post customer, they will hold it for 4 weeks. 

Not the seller's fault the buyer can't make it to the PO. I'd be telling them to stick it where the sun don't shine.