Item delivered myself - how to release funds?

[jonnyjkdj]

Hello, 

Buyer paid for item, I did not use any postal service but delivered it myself. 

Buyer sent me a direct message on ebay to state the item was received. 

How do I notify eBay, and when will my funds be released? 

[gutterpunkz05 · Accepted solution]

The message is irrelevant, you have no way of proving delivery, as you can not even get a pickup code from the buyer.

You will just have to wait until the block on funds expires, normally 30 days.

[jonnyjkdj]

Hey thanks for the prompt reply. 

I guess I'll just have to wait the 30 days!

It will definitely be released then? 

[*casey*]

It should be , as long as you're registered to sell and signed up for managed payments

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOor9Vvaz_6s...

[sandypebbles · Accepted solution]

A message is not accepted as proof of delivery by eBay

IF you were signed up to Managed Payments and verified to sell, your funds will be released in 14-30 days (as you agreed to when listing)

Hopefully the buyer does not open an item not received dispute as you have no way to prove you hand delivered the item  

[twyngwyn · Accepted solution]

Mark the item as ‘sent’ and wait it out.

Has buyer left you feedback?

[jonnyjkdj]

Hi, thanks for your response. 

I have sold items and received payments from eBay with this account - therefore I must be registered to sell and signed up for managed payments? My payout schedule is set to "daily".

Thanks again.

[*casey*]

As you  haven't sold for a long time, eBay will treat you as a new / infrequent  seller so you'll no longer be on daily payouts and  it's a higher priced item.

Have a look at the payments in your seller hub.

The information in this link will explain  the payment / transaction holds

https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=...

[jonnyjkdj]

Yes I marked it as sent as soon as I delivered it. 

Buyer has now left (positive) feedback - this is a good thing I presume? 

[twyngwyn]

You could try contacting eBay via HELP (top of page) alert them to your received feedback, and ask for release of funds.

Good luck!