Items not received newbie help

[bronwynsgold]

Hi I know most of you will have seen or answered this question many times in different ways. Here is my problem the buyer bought an item on 26 Nov I posted on 27 Nov to NSW and it has not been received.

I asked the buyer to confirm address -  nada.

I asked the buyer to check with neighbours - nada 

Eventually I said I would refund and the buyer said they wanted another piece of fabric as they were waiting for it to make a particular project.

Should I send more fabric?  - doing so will actually mean that I am at a real loss, I mean I should have put the fabric in the bin it would be cheaper.

I am relatively new at this and of course I realise that the fabric may be lost but it has nev er happened before and lets face it who would want to steal a piece of fabric out of someones letterbox.

I just posted ordinary mail and the fabric postage  was $1.80 . This was a $7.00 piece of fabric . Iif I offered tracking and registered mail no one would buy from me.  Obviously if a larger amount is purchased I would ensure  postage with tracking.

[oceanic_flyer]

registered post is now $3.50 extra,

I take a photo of every parcel that i sell, to confirm address if inquires.

[bronwynsgold]

Hi i am at the sunshine coast in queensland

[davewil1964]

Unfortunately that does not provide proof of postage. All it provides is proof that you wrote the buyers address on a parcel/satchel.

Use Click & Send. It is no more expensive and it provides real tracking to the buyer. AND Paypal seller protection as the transaction is online.

[quiltsandcrystals]

May I please thank you all for your response and advice. It was wonderful to receiive to much feedback especailly  from dare I say 'old' ebay sellers.

This is a great forum - when you are at home alone and these things happen for the first time it is hard to know what to do.

I have now found a sounding board and will come again if I have a problem and also to see if I can help another as you all have helped me.  Thank you.