KYCremedy link to upload ID info does not work

[suqqu]

I have been emailed to update my ID info, for the last 2 months i have tried going via the Selling Overview link and link within the email to login and update - the link goes to kycremedy.ebay... it never loads yet i receive an email from ebay saying there was an attempted login. have tried on different computers and browsers.

After about now the tenth chat with an agent, nothing has been fixed on ebay's end. some agents have no idea what they are doing, others have said it's an emerging issue, don't worry. no ticket, no case. and i was reassured there'd be no changes to my account as it's an ebay issue, yet it is now suspended.

what on earth does it take for ebay to fix a pretty major glitch like this? the agents never escalate this for follow up and are more keen to cut me off the chat.

[jellybirddesigns]

You might want to start a brand new account, and see if you can sign up fresh.

There are limitations with new accounts, but it might be worth it?

[ozsart]

I just discovered this link 31 July 2023 "inside eBays web site". It sent me to it. https://kycremedyweb.ebay.com.au/..... Very worrying. Not sure how to actually set up an account for payment as it always goes to this rather non- legitimate looking address. Any ideas.

[imastawka]

Try these links -

Registering as a seller | eBay

Updating your bank account details for payouts | eBay

[ozsart]

Thanks,
I have since used the questionable link supplied in the eBay site.
There are micro deposits in the appropriate account which is good, but no option in eBay to "Select the banner to verify your bank account and enter the microdeposit amounts." as described in the link.