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Is everyone else having customers ?making up reasons to get refunded and not sending the item back

I am finding that l have increasing numbers of customers that are ?making up reasons for demanding a refund for ?defects or a small unnoticeable mark on used clothing. EBay are refunding the whole lot so l lose on postage +without consulting me.Also ...

Sendle as eBay's preferred carrier

Sendle has been the default postage method for local eBay sellers for some time now.Sellers should be aware that Sendle are not couriers, they are courier brokers who farm out a vast proportion of their parcels to Aramex (formerly known as Fastway) a...

User avatar by • Community Member
  • 2490 Views
  • 37 replies
  • 6 Helpful

Seller pretending to be ebay.

I have a purchased item that is overdue for delivery and I randomly received a note (obviously from the seller in China) pretending to be ebay Australia, and telling me not to open a case. 1. Has anyone else experienced this? and2. How do I let ebay ...

User avatar by • Community Member
  • 381 Views
  • 8 replies
  • 0 Helpful

ebay verification

Hi could you let me know if there is a ebay verification site as I am getting a lot of emails from them. I have emailing attachments to them but not sure if it is a scam

Payments on Hold

Hi, I’m waiting on my payment for an item I have sold and has been received by the buyer. I didn’t use the sendle parcel handling, instead went with Aus post. Many thanks,Allison

How do I create a return label for a customer to return goods as I want to pay the postage

So i have processed the refund and everything but then it tells me to upload the return label for the buyer so then can send me back my item. But it doesn't actually tell me how to pay for the return label and to upload it for the buyer can someone p...

Refund money to buyer , money on hold, item damaged

I recently sold a item that was damaged on the way to the post office . I need to cancel and refund buyer however the buyer paid and that money is on hold. How do i refund the buyer when I’ve got no money cause it’s on hold.

User avatar by • Community Member
  • 206 Views
  • 3 replies
  • 0 Helpful

Polka Dot Shirt Guy

Heartily sick of looking at that soppy 'Polka dot shirt guy' ( Sell More Save More Grow More eBay promotion ad)... anyone else feel the same?

The big postage question

I would like to get opinions from buyers on what they like to see when purchasing an item and from sellers, to see what they have found works for them. As a part time seller on eBay, I always ask myself, should I do postage this way or that way. I ha...

Selling

hello, I marked the product as payment received by mistake, but the buyer did not pay. It was wrong since I haven't used it for the first time yet. but ebay says it will cut money from me. I changed it right away. what should I do. The receiver does ...

User avatar by • Community Member
  • 176 Views
  • 3 replies
  • 1 Helpful

Same item sold twice but only listed once

Sold an item last week, received payment, item sent. Item has now sold again to another buyer, even though it was only listed once. I have cancelled the new sale, but am disappointed that I've been charged a cancellation fee as I don't feel this was ...

Personalised phone call from Ebay

Got a missed call from Ebay's Retail and Growth team this morning which was then followed up by an email. Per their message: "I am reaching out from eBay Australia as I noticed your volume & revenue has declined over the last few months. My job is to...

Postage within Australia Ebay Error $9.70

Currently postage within Australia up to and including 500 grams is $9.70 Ebays calculation for 500 grams is $13.35 The calculation of $13.35 should 501 grams to 1 kilo I now have to go in and change all my listing's to 499 grams, so I don't overchar...

Buyer keeps bidding and not paying

I had a buyer win my auction and not pay. I relisted the item after a week and the same person won my auction and outbid everyone. There is a comment on his feedback he makes fake accounts. How is he allowed to keep ruining my auctions?

User avatar by • Community Member
  • 232 Views
  • 4 replies
  • 1 Helpful
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