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Refund money to buyer , money on hold, item damaged

I recently sold a item that was damaged on the way to the post office . I need to cancel and refund buyer however the buyer paid and that money is on hold. How do i refund the buyer when I’ve got no money cause it’s on hold.

User avatar by • Community Member
  • 204 Views
  • 3 replies
  • 0 Helpful

Polka Dot Shirt Guy

Heartily sick of looking at that soppy 'Polka dot shirt guy' ( Sell More Save More Grow More eBay promotion ad)... anyone else feel the same?

The big postage question

I would like to get opinions from buyers on what they like to see when purchasing an item and from sellers, to see what they have found works for them. As a part time seller on eBay, I always ask myself, should I do postage this way or that way. I ha...

Selling

hello, I marked the product as payment received by mistake, but the buyer did not pay. It was wrong since I haven't used it for the first time yet. but ebay says it will cut money from me. I changed it right away. what should I do. The receiver does ...

User avatar by • Community Member
  • 176 Views
  • 3 replies
  • 1 Helpful

Same item sold twice but only listed once

Sold an item last week, received payment, item sent. Item has now sold again to another buyer, even though it was only listed once. I have cancelled the new sale, but am disappointed that I've been charged a cancellation fee as I don't feel this was ...

Personalised phone call from Ebay

Got a missed call from Ebay's Retail and Growth team this morning which was then followed up by an email. Per their message: "I am reaching out from eBay Australia as I noticed your volume & revenue has declined over the last few months. My job is to...

Postage within Australia Ebay Error $9.70

Currently postage within Australia up to and including 500 grams is $9.70 Ebays calculation for 500 grams is $13.35 The calculation of $13.35 should 501 grams to 1 kilo I now have to go in and change all my listing's to 499 grams, so I don't overchar...

Buyer keeps bidding and not paying

I had a buyer win my auction and not pay. I relisted the item after a week and the same person won my auction and outbid everyone. There is a comment on his feedback he makes fake accounts. How is he allowed to keep ruining my auctions?

User avatar by • Community Member
  • 232 Views
  • 4 replies
  • 1 Helpful

Resolved! buyer asking to contact them offline

I am listing for the first time only recently.I have had one buyer who won an auction then messaged me to contact them on a cell phone or they will not pay. I sent an invoice and this person has still not paid. Is this a scam or something?Now I have ...

Resolved! Unable to Select Sendle as a Postage option on New Listing

I have created a new listing and Sendle isn’t an option, I had a similar issue in December, and I was told by an eBay rep it was because the buyer’s postage address wasn’t serviced by Sendle, but I could buy a label via Sendle no problem. Is anyone e...

Can no longer scan tracking numbers on my iphone 12 but my wife's iphone 8 does it perfectly

About a month or two ago it just went haywire and put in a massive number when I scan the barcode. I get an error message that the number must be between 3 - 50 characters. The tracking number is in there amongst a bunch of junk. I deleted and reuplo...

Resolved! Handling time

HiCan anyone direct me to the page where I can change my handling time for posting, blowed if I can find it things keep changing on this site.Thanks in advance.

User avatar by • Community Member
  • 3651 Views
  • 8 replies
  • 1 Helpful

scammers

Why is there no provision to speak to an ebay representative about scammers?I keep on getting phone calls from people who accuse me of running a scam, because my phone number has been linked to the scam through ebay. So much for customer care from eb...

User avatar by • Community Member
  • 253 Views
  • 4 replies
  • 1 Helpful
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