MY GOD I ALREADY HAVE 5 LATE DEFICITS AND I SHIP EVERY DAY

[lurehouse]

I ship daily and have a perfect record for over 11 years, my late postge deficit reads as follows.

3 late deliveries reorted by the carrier

2 late delieveries reported by the buyer

My deficit is 1.66

At this rate another 4 and and I will slip below standard and what the hell has the carrier (Aus Post) got to do with reporting late deliveries ?

I cannot do anymore than post every day and I believe some people would winge evn if  I teleported the parcels that day..............

[pennyforum14]

Change it in business policies, if you have multiple postage policies, you might need to do it individually for each different postage policy, but then it will automatically update each listing covered by each policy.

[lurehouse]

It does make a difference to my sales in fishing as it is highly compitiitive not to mention chinese stuff and anyway my listings will not even rate on the first 3 pages if  I  add on 5 day handling times..

These changes are desinged in my opinion to weed out smaller to medium sellers as much as possable so they can concentrate on the big players like Hardly Normal and co thats were they see there future and the rest of us can bugger off and sell on gumtree which Ebay also own......

[everard6920]

I have no late defects but I know it'll happen eventually.

I'm expecting it to happen at Easter with the string of public holidays. You can bet that eBay will not take them into account.

[*tippy*toes*]

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@everard6920 wrote:

I have no late defects but I know it'll happen eventually.

I'm expecting it to happen at Easter with the string of public holidays. You can bet that eBay will not take them into account.

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Of course eBay won't take that into account. Every day is a work day. I'm hoping my 5 day handling time will avoid any issues. I had no problems over Christmas, which is when I thought I'd get hammered with defects.

[lane-ends]

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@lurehouse wrote:

It does make a difference to my sales in fishing as it is highly compitiitive not to mention chinese stuff and anyway my listings will not even rate on the first 3 pages if  I  add on 5 day handling times..

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Agreed, I just bought from you as I want them early next week not end of next week. If I am in no hurry then I get them in bulk from the slow boat from china, or even the US.

I think also as more and more sellers start putting back their handling times the more it will benefit those who dont..

In my community of fishos one of the most important referrals for online stores is you get your gear replaced at your doorstep ASAP (and know you will) ready for the next trip. Otherwise its a trip to the B & Ms (effort, inconvenience and $$).

Under promising on your shipping will simply cause me to click on someone who doesn't as it is a competitive area as you say

Regular online (no ebay) tackle stores have a pretty good reputation on the whole for fast delivery, so talking yourself down would shoot you in the foot.

[247newdeals]

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@lane-ends wrote:

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@lurehouse wrote:

It does make a difference to my sales in fishing as it is highly compitiitive not to mention chinese stuff and anyway my listings will not even rate on the first 3 pages if  I  add on 5 day handling times..

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Agreed, I just bought from you as I want them early next week not end of next week. If I am in no hurry then I get them in bulk from the slow boat from china, or even the US.

I think also as more and more sellers start putting back their handling times the more it will benefit those who dont..

In my community of fishos one of the most important referrals for online stores is you get your gear replaced at your doorstep ASAP (and know you will) ready for the next trip. Otherwise its a trip to the B & Ms (effort, inconvenience and $$).

Under promising on your shipping will simply cause me to click on someone who doesn't as it is a competitive area as you say

Regular online (no ebay) tackle stores have a pretty good reputation on the whole for fast delivery, so talking yourself down would shoot you in the foot.

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To me there is the problem on one hand sellers have extreme unrealistic pressure from Ebay forcing us to try to cover our butts on the other we have buyers who want everything and anything going wrong well the seller will pay for it. Ebay is forcing the life out of sellers and buyers back them but at the end of the day Australian sellers want be able to keep going under the pressure opening more room for the Chinese sellers (Not that they do not have plenty of Ebay already) The way Ebay is going the majority of money spent on Ebay is going to be heading out of Australia. Buyers need to relax (because EBay want) and be willing to wait an extra day or 2 and give your fellow Aussies a break.

Just to add that is not a knock at you Lane that is aimed at buyers in general it seems the more pressure EBay put on sellers the more buyers expect and your post was a good example of that to me.

[lane-ends]

The point is you dont advertise a slower service than you provide if you want to be competitive. 

If you can offer a service today you dont advertise that you need a weeks notice and not expect it to affect business.

Imagine a new burger chain advertising order today and pick up in a couple of days. Even if they can have it ready in 5 minutes. Maccas would laughing themselves silly at the competition.

Buyers are not charities to subsidize business they will support best quality/best price/best service. Whatever their personal priorities are.

Dont even think aussie ebay sellers have a moral right either they are simply putting the B & M shops under pressure, and the big B & M shops are putting the local stores under pressure and so on.

[digital*ghost]

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@lane-ends wrote:

The point is you dont advertise a slower service than you provide if you want to be competitive. 

If you can offer a service today you dont advertise that you need a weeks notice and not expect it to affect business.

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I understand these points and don't intrinsically disagree with them, but eBay puts the issue into a different context, IMHO.

I would be willing to bet that the majority of buyers don't look at handling time, just the ETA, which in turn means they're basing their expectations and (possibly) purchase decision on arrival time, not handling time.

Considering eBay's ETA's can often be completely unrealistic, extending handling time to result in more realistic ETA's is not underselling your service or turnaround time, it is making it more feasible to acheive / live up to. 

Besides which, there's nothing stopping any seller from setting handling time to X days (mine is 2, and ETAs seem quite reasonable to my buyers, at any rate), and then advertising 24 hour turnaround time in the description, in subtitles, wherever it's more noticeable than the postage and payments tab. 

[lane-ends]

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@digital*ghost wrote:

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@lane-ends wrote:

The point is you dont advertise a slower service than you provide if you want to be competitive. 

If you can offer a service today you dont advertise that you need a weeks notice and not expect it to affect business.

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I understand these points and don't intrinsically disagree with them, but eBay puts the issue into a different context, IMHO.

I would be willing to bet that the majority of buyers don't look at handling time, just the ETA, which in turn means they're basing their expectations and (possibly) purchase decision on arrival time, not handling time.

Considering eBay's ETA's can often be completely unrealistic, extending handling time to result in more realistic ETA's is not underselling your service or turnaround time, it is making it more feasible to acheive / live up to. 

Besides which, there's nothing stopping any seller from setting handling time to X days (mine is 2, and ETAs seem quite reasonable to my buyers, at any rate), and then advertising 24 hour turnaround time in the description, in subtitles, wherever it's more noticeable than the postage and payments tab. 

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Its because of the failure rate. estimates are estimates, extending your handling is done so you can almost guarantee it.

As a buyer I dont need a guarantee, I need an estimate. If I want a guarantee I would at least do express, or shop somewhere in person. Buying online comes with it the risk that onetime delivery estimates are not guaranteed.

I prefer high chance it will be by a certain date than most likely not but a nice surprise if it does.

[247newdeals]

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@lane-ends wrote:

The point is you dont advertise a slower service than you provide if you want to be competitive. 

If you can offer a service today you dont advertise that you need a weeks notice and not expect it to affect business.

Imagine a new burger chain advertising order today and pick up in a couple of days. Even if they can have it ready in 5 minutes. Maccas would laughing themselves silly at the competition.

Buyers are not charities to subsidize business they will support best quality/best price/best service. Whatever their personal priorities are.

Dont even think aussie ebay sellers have a moral right either they are simply putting the B & M shops under pressure, and the big B & M shops are putting the local stores under pressure and so on.

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So you think AusPost is reliable? They are not I have separated my sales the ones I send with tracking and the smaller items that go as a large letter I have 3 days handling but I have had several buyers saying an item was late even though posted the day it was purchase buyers are seeing EBay's unrealistic postage time and once that is pass they see it as getting a bad service from the seller and it is the seller is the one that pays not Ebay with their crazy time or AusPost with their unreliable service but the seller.

As far as B+M Shops losing business to online sales what is the solution? Well the ones who are adapting are doing, guess what, trying to see online they are the ones getting the defects they are the one Ebay/buyers are making it hard/impossible to sell for. 

Let have a look at your Maccas scenario 100% the foreign owned company will be laughing at the new burger joint who says order now pick up tomorrow of course they would but the poor person trying to set up a new store just wants to offer the best service they can but they have been told if they sell 7 burgers and a customer say they did not receive them in less than 3 minutes well the shop will get restricted and the customers are coming in making it clear 1 second over and they will report the bad burger maker. I do not see them lasting long so what do we, the buyers, get left with well we are all eating Maccas employees are low paid with little to no future and the money well you bet that goes straight offshore. 

We can not expect Ebay to care they get money no matter what the sad thing is buyers not carer