My First Negative ?

[goldcoaster_007]

Buyer not happy with purchase, buyer demanded that I send another one and pay for all costs involved.I offered money back if not happy with purchase,buyer said her child played with it and wheel fell off, I mentioned that the item was checked and in good condition.Buyer left nasty feedback and then a message for me to send my address so item can be returned and payment sent back  to buyer.As a seller I really don't know what to do about this feedback that was obviously aimed at stopping other buyers from purchasing the items from me.I think sellers should be able to leave a negative don't you? Any ideas? 

[thecatspjs]

Just think that posters need to give consideration to context of all details that the OP provided, and not just jump on particular parts, and forget the other bits.

[izabsmiling]

The catspjs , I would think this is really important ....much more so than neg fb.

Product Safety Australia

Australian and overseas businesses selling products online are responsible for ensuring they meet Australian product safety requirements. About 50 consumer products are covered by specific safety regulations. These include bicycles, children’s toys and nursery furniture. Product safety regulators monitor these products across the Australian market, including the online sector, to ensure they meet mandatory requirements. Regulators have taken action against businesses that sell unsafe products online.

http://www.productsafety.gov.au/content/index.phtml/itemId/970499

Standards

A supplier may be found guilty of a criminal offence if they fail to:

comply with a mandatory safety standard. The maximum fine is $220 000 for an individual or $1.1 million for a body corporate (civil penalties for the same amounts also apply)nominate the standard they are compliant with if required to do so by a consumer protection agency. The maximum fine is $4400 for an individual or $22 000 for a body corporate.

This is an offence of strict liability, which means a court does not have to consider the person's intentions before finding them guilty.

[janeababe]

Dear Iza...

Please please PLEASE STOP!!

You do this to EVERY thread, and seriously, you really need to STOP!

Nowhere is CHOKING mentioned by either the BUYER or the SELLER........... so just STOP! Please!

( I realise its an issue of concern, but not in regards to the topic of this thread )

Believe me when i say that I am writing this as calmy and as politely as I possibly can.

Thank you

From Jane.

[thecatspjs]

Iza, concur with jane

You don't even know if this applies to that toy.  You have not even given the OP a chance to respond, before cutting and pasting reams of information into this thread that may not be relevant.

IMO it is a real discussion thread killer, and scares off OPs who are seeking advice.

[joz*garage]

agrees with Jane ^

I am with the buyer too, Of course a toy that promises hours of fun at a party with, presumably, many children playing with it is not as described if it breaks after a couple of hours. I would have asked for a photo of the damage and once received I would have refunded in full without asking for return, after all you are not out what the buyer paid, just what the actual postage was plus a couple of bucks for the cheap toy.

that was one of my earlier thoughts.

atho your comments makes a lot of sense, the OP would then have to rely on good faith for the buyer will revise the FB, i think this is the OPs main concern, and not guaranteed as the buyer seems vindictive

[izabsmiling]

Buyer left nasty feedback and then a message for me to send my address so item can be returned and payment sent back  to buyer.As a seller I really don't know what to do about this feedback that was obviously aimed at stopping other buyers from purchasing the items from me.I think sellers should be able to leave a negative don't you?

Any ideas? 

Goldcoaster, I don't know that I'd say  the fb left by the buyer is nasty

The whole situation could be a lot worse all things considered.

If it was me, I would ask the buyer if she/he could take a photo ,refund the money, let the buyer keep the item,read about Australian Safety Standards which apply to toys and review the items I'm selling .

[purple_haize]

Dear Iza...

Please please PLEASE STOP!!

You do this to EVERY thread, and seriously, you really need to STOP!

Nowhere is CHOKING mentioned by either the BUYER or the SELLER........... so just STOP! Please!

( I realise its an issue of concern, but not in regards to the topic of this thread )

Believe me when i say that I am writing this as calmy and as politely as I possibly can.

Thank you

From Jane.

[purple_haize]

^^^^^^^^^^^ good post.......

[purple.cow]

Dear Iza...

Please please PLEASE STOP!!

You do this to EVERY thread, and seriously, you really need to STOP!

Nowhere is CHOKING mentioned by either the BUYER or the SELLER........... so just STOP! Please!

( I realise its an issue of concern, but not in regards to the topic of this thread )

Believe me when i say that I am writing this as calmy and as politely as I possibly can.

Thank you

From Jane.

I was wondering if I was the only one around here getting totally confused about the OPs original concern with everything Iza was pumping out, but now happily recognise I wasn't the only confused party 🙂

I still say that the OP should let things ride as they are without responding to it to see how things pan out IF the buyer opens a PP claim.

The buyer received the item in good nick, in good time as far as I can make out, and at a price she was happy to pay when ordering, gave it to the kid to play with, a wheel fell off in the process, that makes it a simple case of user handling, but surely it's not too hard to stick a flaming wheel back on the thing is it?

OP, if you wanna be generous just go to your local cheap store and buy a tube of superglue for $1 and mail it to the buyer and have done with it.

I wouldn't bother, but then I'm known for being a ratbag 😉

[izabsmiling]

Moorna, it would seem that there are a few rules and regs to selling toys.If I was selling toys I would like to know about them for my own sake as a seller among other things.As a buyer I am aware of them and I would not choose to buy cheap potential dangerous toys for my family or the family of my friends.If I or someone else who felt the same way and knew the same things as I do bought such things we may possibly take further action .As a seller it may be important to know this .The info I gave is info I myself would appreciate knowing if I was selling childrens toys.

That fb is there which does indicate a choking risk to me as a potential buyer ,in any case .I am glad that it is there to warn me and others as well.

I think if I was a seller, given that that fb is now there to read, being aware of the rules and regs ..I would have to seriously ask  myself if I wanted to put myself at possible risk by continuing to sell that quality of item.I honestly wouldn't if it was me.