My First Negative ?

[goldcoaster_007]

Buyer not happy with purchase, buyer demanded that I send another one and pay for all costs involved.I offered money back if not happy with purchase,buyer said her child played with it and wheel fell off, I mentioned that the item was checked and in good condition.Buyer left nasty feedback and then a message for me to send my address so item can be returned and payment sent back  to buyer.As a seller I really don't know what to do about this feedback that was obviously aimed at stopping other buyers from purchasing the items from me.I think sellers should be able to leave a negative don't you? Any ideas? 

[goldcoaster_007]

Super  Nova The toy was $10.99 postage was $6.60 as it was quite a large item, I didn't charge for the box or handling fees.{ I did not charge $17.59 for the toy} I accidentally left the sticker on and didn't know till the buyer commented about it. Also how old was the child? and the buyer should not allow child to play with toy if she was going to return it anyway, about the complaining $2.50 price tag on it.All sellers have to charge extra for a profit. And most of us buy things to make a profit so . As they were purchased in Australia I also paid postage for delivery.Thankyou so far for all the help,I will have a think about all this and decide what to do.

[sueken4812]

I would send them a replacement.  Then reply to feedback .... Replacement sent....
and mark it down to experience.  
I know if I read that feedback and then a follow-up, it would put the seller in a good light.

[catsnknots]

gosh.. I have bought things on sale very cheap.. $1 or $2 dollars... and made good profit... 

I bought a great little red dress for $3 and sold it for $35

that is what we do as sellers... 

tell her to open a paypal dispute and let them handle it if she wants a refund... put your side of the story to PayPal and see what happens. 

she will need to pay to return the item and will understand the costs we have to incur. 

[purple.cow]

 
Item description does claim~ hours of fun! Its not fun for any child

Where's your sense of adventure?

Don't you know what bum cheek gripping fun can be had out of flying in an aircraft that has bits falling off it as you go ;-):^O

Any aircraft you get to walk away from after a flight is a bloody good one 😛

[purple.cow]

cant imagine why the buyer asked for a replacement toy if theyre not happy with the product?

Exactly!

[catsnknots]

Where's your sense of adventure?

Don't you know what bum cheek gripping fun can be had out of flying in an aircraft that has bits falling off it as you go ;-):^O

Any aircraft you get to walk away from after a flight is a bloody good one 😛

super glue... that is exactly what it is designed for... for fixing cheap toys... 

[janeababe]

Super  Nova The toy was $10.99 postage was $6.60 as it was quite a large item, I didn't charge for the box or handling fees.{ I did not charge $17.59 for the toy} I accidentally left the sticker on and didn't know till the buyer commented about it. Also how old was the child? and the buyer should not allow child to play with toy if she was going to return it anyway, about the complaining $2.50 price tag on it.All sellers have to charge extra for a profit. And most of us buy things to make a profit so . As they were purchased in Australia I also paid postage for delivery.Thankyou so far for all the help,I will have a think about all this and decide what to do.

yes, and $10.99 + $6.60 = $17.59!  If she walked into a shop and bought it, she doesnt pay postage, so when referring to items on ebay, you HAVE to include postage costs too. Thats her outlay in total for one plastic (probably made in China) cheaply made airplane!

The age of the child is irrevelant here. Its sold as a toy with *hours of fun*, so expect it to be played with it.

You want her to return it at her expense for a replacement cheap toy??  phew! Thats rich!

😮

[shepherdsrule]

On the Buyers side:

Cheap toy or not - it was listed and sold as a TOY - toys are meant to be played with, yes by children who may break things.

If you sell something that does not do what it is intended or breaks first up you return it for a refund, why should toys be any different ?

On the Sellers side:

Does not matter what the seller paid for the item, do you really think when you buy a $29.95 dress in Kmart that that is what they paid for it?

[purple.cow]

On the Buyers side:

Cheap toy or not - it was listed and sold as a TOY - toys are meant to be played with, yes by children who may break things.

If you sell something that does not do what it is intended or breaks first up you return it for a refund, why should toys be any different ?

On the Sellers side:

Does not matter what the seller paid for the item, do you really think when you buy a $29.95 dress in Kmart that that is what they paid for it?

A man of clear logic, refreshing 😉

[izabsmiling]

OP, is there an age group or warning in your listing ?

If I was you I would carefully consider what toys I was selling .The buyer may be in well within their rights to report the selling of unsafe children's toys.

http://www.productsafety.gov.au/content/index.phtml/itemId/975166/fromItemId/975165

Product Safety Australia

Australian and overseas businesses selling products online are responsible for ensuring they meet Australian product safety requirements. About 50 consumer products are covered by specific safety regulations. These include bicycles, children’s toys and nursery furniture. Product safety regulators monitor these products across the Australian market, including the online sector, to ensure they meet mandatory requirements. Regulators have taken action against businesses that sell unsafe products online.