Hello All
I've just received a neutral FB from a buyer for a cancelled transaction. When it was cancelled, before payment, I selected Buyer wants to cancel or problem with address. Can buyers leave FB for cancelled sales, with no payment?
This buyer is now on my special list. She seems to love leaving negs and neutrals.
I cancelled the sale, as she was basically accusing me of trying to rip her off with the freight cost. I had asked her for her location, so I could work out the freight cost before she bought the item. She then bought it, before I had got back to her with the cost. I was not ripping her off at all, and was actually going to lose money on the freight. I had even included pics of the couriers freight estimate. It became pretty clear that she was more trouble than she was worth, and I was not going to be able to make her happy. I then told her it would be best if we cancelled the sale.
Would you you bother responding to her FB. Can I get it removed?
