New Australian Post RIP OFF

[aussiefind]

I sent an item in 3 kilo satchel & it was returned to my local post office about 8 days later..

The post office left me a collection card with request for $13.40 return postage charge !!!

The tracking showed the parcel was delivered but there was a problem with either

wrong address (no it was correct address) or the buyer not home & failed to collect at post office...

So where do we stand as sellers? we either retrieve the item & pay the return post fee or refund the seller and leave the parcel

with Aust. Post?

either way we loose...

[padi*0409]

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@i-once-was-bump wrote:

What is wrong with Fastway?

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Here you go bump :-

https://community.ebay.com.au/t5/Selling/Problems-with-Fastway-Couriers/td-p/9/page/32

[i-once-was-bump]

I have read the 10 years of posts in that link and if you take out the griping between members there are not a lot of complaints over 10 years.
I did enjoy the read.

[porcelain_dolls_by_me]

You must be a shareholder in Fastway Couriers?

[offroad7400]

If you are the seller and making a claim after eBay/PayPal has refunded the buyer for the loss, they will only pay you the wholesale value of the item, not the sold value of the goods.

I would be more inclined to send a $5000 item using TNT or Toll not Australia Post and definitely not 'LostWay'.

[silver-fox-bullion]

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@offroad7400 wrote:
If you are the seller and making a claim after eBay/PayPal has refunded the buyer for the loss, they will only pay you the wholesale value of the item, not the sold value of the goods.

I would be more inclined to send a $5000 item using TNT or Toll not Australia Post and definitely not 'LostWay'.

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LOL at TOLL i would not use them for anything they have been hacked 3 times alone this year and have had to shut their systems down.   Not the best mob of secuity for their systems

[south.coffee]

Point taken. Our suppliers use TOLL and delivery times are still acceptable, provided you can find where they are/were/will be ! I think they have now perfected their back up paper system faster than fixing their IT system !

[*tippy*toes*]

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@offroad7400 wrote:
If you are the seller and making a claim after eBay/PayPal has refunded the buyer for the loss, they will only pay you the wholesale value of the item, not the sold value of the goods.

I would be more inclined to send a $5000 item using TNT or Toll not Australia Post and definitely not 'LostWay'.

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2 weeks ago Mr Tippy bought an item coming out of Melbourne. We are in central NSW. I nearly puked when he got a tracking number for Aramax (Fastway). He bought on the Friday, it arrived 9am on the Monday. I thought just coming from Melbourne would have been an issue in itself.

My previous experiences with them have also been good. Items coming from a medical supply company in Qld (on eBay), arrived overnight. I am acutely aware that I am in the minority though.