No contact from buyer

Hi, A customer has made a purchase (paid) of childrens clothes and didn't message me the size he requires. I have emailed him twice & sent a private message. It's due to be sent by tuesday & I'm not sure where to go from here?

Many Thanks

Debbie

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Re: No contact from buyer

Don't panic - it's the weekend - he'll probably contact soon.

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Re: No contact from buyer

*casey*
Community Member

It's school holidays and the weekend but unusual not to let you know the size they  want , especially when buying for children,  at the same time they paid.

 

Do you have the buyer's phone number ?

 

Is the buyer new ?

 

Buyers who aren't sellers have no idea that a seller can be penalised for  posting late but if you haven't heard anything by Tuesday, I recommend you  cancel the transaction.

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Re: No contact from buyer


@*casey* wrote:

It's school holidays and the weekend but unusual not to let you know the size they  want , especially when buying for children,  at the same time they paid.

 

Do you have the buyer's phone number ?

 

Is the buyer new ?


 

I'm guessing you must have missed the bit where they said the buyer "made a purchase (paid)" ๐Ÿ˜ฒ

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Re: No contact from buyer

Guess again.

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Re: No contact from buyer

It's just the way I generalise  or word some of my comments as I'm sure you know very well.

 

Needless to say, there's only one person here who would take it literally !!

 

Some sellers don't like phoning buyers so rather than say "I'd phone the buyer" or  "I wouldn't phone the buyer"  by  saying "Do you have the phone number " ( even though they have)  it gives a suggestion of what they can do.

 

"Yes I do , I'll think about calling them"   is what most friendly posters would  think or say to each other

 

 

Obviously I didn't miss anything because I wrote:

 

"It's school holidays and the weekend but unusual not to let you know the size they  want , especially when buying for children,  at the same time they paid"

 

 

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Re: No contact from buyer

If you are concerned about a late shipping defect, in the past I have had defects removed, by advising CS that postage was delayed while awaiting confirmation/response from the buyer.  CS can then check messages and any response, or lack of.

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Re: No contact from buyer

Ambiguity generally creates confusion, especially when the OP is obviously not a seasoned board member

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Re: No contact from buyer

"when the OP is obviously not a seasoned board member"

 

Ah well, here's the thing, Deb goes back to the old days and will know exactly what I mean

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Re: No contact from buyer

2 posts and 6 kudos in 14 years makes her a board regular?

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