Payment Being Held????? Recommendations for Other Venues?

[craftymel1]

So now Ebay are withholding money.... I have to send a $300 dolar item to a customer without receiving a dollar for it untill 21 days later. Does anyone in Ebay actually have a clue what they are doing? Do they have any business experience at all?
Would like to know if anyone can recommend any alternative selling venues - thinking it's about time to abandon ship here.

[craftymel1]

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@treasuress.4207 wrote:

Please correct me if I am wrong, but the way I interpret this policy is 

If it has been more than 90 days since your FIRST EVER SALE

AND

You have over 25 feedback

AND

you have made over $250 in sales

there is NO HOLD.

I don't see where it says you have to do this 25/250 each month......?

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I spent about an hour arguing that point with them this morning...... end result is, they are going to reword the policy.... not sure of the legality of that little gem either, but that isn't going to stop them.

[davidm5297]

Oh my goodness!  You and I are talking the same language.  I'm disgusted.  I've just realised Paypal are holding MY funds too, and I've spent the time advertising, paying exorbitant fees to Ebay and Paypal, only to have my funds held for 21 days.  And right before Xmas when I need my funds the most!  I am going to do business elsewhere when it comes to selling.  This really stinks.

[cherry*135]

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@dithommo wrote:

I have met all the conditions mentioned yet I still have a 21 day hold on my PayPal money.

Also I have items that I have marked as sent with a tracking number and PayPal still has them listed as "OK to Ship".

Not impressed.

Also as with others a great many buyers do not leave feedback and I also have many sales that are local pick up so therefore no feedback or ability to list as "sent".

And would it be my paranoia to suggest that eBay and PayPal by doing this are able to hold onto greater amounts of money therefore benefiting from any interest earned on the funds, it would be a tidy sum being held at any one time, I would suggest this is another manner in which to make some dollars by reducing customer service. No sorry could not be true, just my paranoia.

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On this id? You have 24 feedback as a seller. Does feedback as a buyer count? First sale in Sept '14 - less than 90 days ago.

If it has been more than 90 days since your FIRST EVER SALE

AND

You have over 25 feedback

AND

you have made over $250 in sales

there is NO HOLD.

[homostuck]

>If it has been more than 90 days since your FIRST EVER SALE

AND

You have over 25 feedback

AND

you have made over $250 in sales

there is NO HOLD.

That's a lie. I have over 120 feedbacks and ebay is still holding my money for 21 days. As I was saying earlier, the item was delivered 2 weeks or so ago, and the buyer left a positive as soon as he received it. Tracking number says it arrived too. It was an ebay postage label also.

[craftymel1]

Ok, so people keep posting the policy wording and saying people are confused. Yes we are confused. Ebay are not sticking to the wording of this ridiculous policy, they are applying it as they see fit. I spent a lengthy phone conversation arguing this point with them, that the use of the word *and* between each of the clauses meant all of the clauses needed to apply for the money to be withheld, had to explain the meaning of the word *and, vs the word *or. They were eventually willing to concede that the policy is incorrectly worded, not that it has been incorrectly applied. They even rang me back again to further argue the point and again had to concede that the wording is incorrect.
I wonder about the legality of them directing a third party to hold money that at no point is their property. Each transaction is between buyer and seller using paypal as an intermediary. AT NO point can Ebay claim that any of the money changing hands is theirs so how can they legaly direct paypal to withhold money that should at that point be the property of the seller?

[cq_tech]

Kind of puts a lie to eBay's constant statements that "we're only a venue", doesn't it?

They have to interfere with everybody else's business; they simply can't help themselves.

[cherry*135]

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@send_me_it wrote:

>If it has been more than 90 days since your FIRST EVER SALE

AND

You have over 25 feedback

AND

you have made over $250 in sales

there is NO HOLD.

That's a lie. I have over 120 feedbacks and ebay is still holding my money for 21 days. As I was saying earlier, the item was delivered 2 weeks or so ago, and the buyer left a positive as soon as he received it. Tracking number says it arrived too. It was an ebay postage label also.

---

Depends if that 25 feedback needs to be from buyers... feedback received as a seller.

Is this happening on the id you post with?

I don't agree with your money being held.

[cherry*135]

Payment Holds for eBay Items

eBay and PayPal are working together to improve the buyer experience and to make the eBay marketplace even safer. We may hold some payments to make sure transactions are completed smoothly. See terms

What is a payment hold for an eBay item?

It’s when PayPal temporarily holds a payment you receive for an item you sold on eBay. The amounts held will appear as Pending in your PayPal account until we release the funds. You still have access to all other funds in your PayPal account.

When will PayPal release the payment hold for an eBay item?

Your funds will be released after 21 days. We may release funds earlier when one of the following occurs:

• The buyer leaves you positive feedback on eBay
• 3 days pass after we confirm the item was delivered*

If you receive a dispute, claim, chargeback, or reversal on the transaction subject to the eBay item hold, we may hold the payment until the problem is resolved, even if the claim, chargeback, or reversal occurs after the hold is released.

Why would PayPal hold one of my payments?

To increase marketplace safety, we may hold payments that seem risky. Here are some common reasons for holding payments:

• You have been an eBay member for less than 6 months, and you sell an item for more than $100, or
• You have an eBay feedback score of less than 100, and you sell an item for more than $100, or
• You have a Buyer dissatisfaction percentage** 5% or greater than 5%, or
• You have an average Detailed Seller Rating (DSR) of less than 4.5, or
• You have received fewer than 20 Detailed Seller Ratings in the last 12 months, or
• You are listing your item in a high-risk category such as gift vouchers, video games, cell phones, computers or consumer electronics.

PayPal doesn’t hold payments for eBay items if you meet the following:

• You have been an eBay member for 6-months or more, and
• Your total Feedback score is 100 or greater, and
• Your Buyer dissatisfaction percentage** is less than 5%.

Or

• Your average DSR is 4.5 or greater and
• Your have received 20 or more DSRs in the last 12-months

How can I avoid receiving an eBay item hold?

Here are some things you can do:

• Improve your DSR feedback rating
• Follow the PayPal best practices to reduce buyer disputes, claims and chargebacks
• Resolve all disputes, claims, and chargebacks quickly

I’m a new seller. Will payments I receive be held?

If you are a seller with an eBay feedback score lower than 100, but you have a record of good performance, you’ll receive payments instantly in most cases.

* We can confirm delivery if you ship the item with USPS or FedEx and either use PayPal shipping labels or upload tracking information from the transaction details page. This applies to transactions within the United States. If a payment is held, it appears as Pending in your PayPal account until it is released.

** Buyer dissatisfaction percentage is measured by adding negative events as a percentage of your transactions. Negative events include negative & neutral Feedback, Detailed Seller Ratings scores of 2 or lower, and disputes for items not received or significantly not as described.

https://www.paypal.com/au/webapps/mpp/security/sell-saferpayments

Paypal User Agreement

15. Holds on funds

15.1 We may hold funds in your account for a variety of reasons as set out below. We will notify you if we place a hold on any funds in your account.

Why do we hold funds?	We hold funds to review and mitigate any actual or reasonably anticipated risk of us or our users being adversely affected.
When do we hold funds?	We hold funds when: We need to ensure the integrity of a transaction; We believe that there’s a risk associated with you or your account; or You receive a dispute, claim, Chargeback or Reversal in relation to any funds received into your account; You do not meet certain seller or risk standards when listing on any eBay website; or You are a new seller and/or have a limited history with the relevant eBay website.
What do we consider before holding funds?	Before holding funds, we consider: Information we receive from related third parties; Whether the funds are related to an irregular or unusual transaction; and Other related information.
How long do we hold funds?	Holds are usually placed for 21 days. Funds may be held for longer than 21 days if: You receive a dispute, claim, Chargeback or Reversal relating to the transaction subject to the hold; and/or We have taken another action permitted under this Agreement, for example if we believe there is an increased risk associated with your account or we need you to Prove Your Identity. We may release a hold earlier than 21 days where we reasonably believe that the relevant transaction has completed successfully. Funds held for buyer disputes may not be released until we consider the issue resolved.

15.2 You will not have access to held funds until the hold is released. You direct us to make any payments, Reversals or refunds from held funds to a person entitled to them in accordance with this Agreement.

15.3 We may remove held funds from your account in accordance with this Agreement.

15.4 Funds subject to a hold may be subject to a subsequent Reversal, Chargeback or claim, even after the hold has been released.

Read more:

https://www.paypal.com/au/webapps/mpp/ua/useragreement-full#15_Holds_on_funds

[cherry*135]

Note it states.. you've had 25 or fewer sales transactions (not 25 feedback)

eBay 

Seller Centre

When can funds be held or reversed

There are a number of reasons funds might be placed on hold:

New to selling

While you gain experience selling on eBay, access to funds from buyer payments may be delayed to help ensure items are sent as promised. Rest assured this is a temporary situation.

Payments from your buyers will only be held for new sellers if:

• It's been less than 90 days since your first successful sale; and
• You've had 25 or fewer sales transactions; and
• You've had less than $250 in total sales.

Once you've met all the above criteria, payments from your buyers will generally be available immediately.

High risk

Let’s start by saying that 'high risk' does not necessarily mean 'bad seller'. There are a number of reasons you might find yourself or your transaction being identified as high risk. These could include:

• The items you’re selling have an exceptionally high selling price
• We’ve identified unusual selling activity
• Your selling performance is Below Standard
• You’ve recently had your account reinstated
• You’ve had a sudden spike in eBay Money Back Guarantee cases or PayPal disputes or claims

For these types of transactions, access to funds from buyer payments may be delayed to help ensure items are sent as promised. The buyer won't see that we've placed the funds on hold, or why.

http://sellercentre.ebay.com.au/funds-availability

[cherry*135]

Funds Held

http://ocsnext.ebay.com.au/ocs/sc

While you establish your selling track record, buyer payments may be delayed. These funds will generally be available once:

• It's been more than 90 days since your first successful sale; and
• You've had more than 25 sales transactions with US buyers??; and
• You've had more than $250 in total sales.

Here are a few other reasons why your payments may be delayed:

• You have a Below Standard rating in your Seller Dashboard.
• You've started selling in a new category.
• The items you're selling have an exceptionally high selling price.
• Your account shows unusual activity, such as a sudden increase of eBay Money Back Guarantee cases.
• You need to add tracking information to My eBay or to an eBay Money Back Guarantee case.
• You've recently had your account reinstated.

You can see the status of your funds in My eBay and find out what you can do to get your funds more quickly by clicking the button at the bottom of this message.

VIew Payment Status

Learn more about payments that aren't available yet.