on 14-12-2022 11:54 PM
I have just sold a heap of stuff on ebay and have been selling for a year or so now and all of a sudden I reach the most I have earnt ($300) and instead of it being paid out as normal payout the next day, ebay chat have advised that they are holding it for 5 working days while a review is completed? Apparently ebay clients are selected at random and their details verified as extra precaution? Feels like something is a bit off here......anyone else had the same issue?
on 15-12-2022 02:56 AM
Not sure on that, have never heard or read anything about holding payments for 5 days. I know with new accounts or accounts that haven’t been active for a period of time there is a 30 day hold.
I received an email today regarding new updates to Managed Payments from January 2023 where 10% of payments may be held for 60 days. Don’t think eBay will earn many brownie points for this one!
In order to manage risk or secure your obligations under these Payments Terms of Use, we have the right to require a reserve of transaction proceeds. This means that the respective portion of your funds is reserved as unavailable for disbursement. Reserves may be in the form of rolling and/or minimum reserves.
We may require a reserve if we have reason to believe there is an increased risk of non-fulfilment of your obligations under these Payments Terms of Use. We take into consideration relevant risk factors before requiring a reserve, including, as applicable (i) your eBay account history, (ii) whether the category you are listing in has a higher likelihood of chargebacks or refunds, (iii) whether your eBay account has an elevated number of customer claims or disputes, (iv) your business and/or personal credit history (business sellers may be subject to credit agency checks), (v) whether you are selling products in advance of availability (pre-selling orders), and (vi) whether you have extended delivery time frames.
Depending on your performance and the risk associated with your use of Managed Payments, a reserve may be raised, lowered, or removed at any time. The amount of each reserve (and any subsequent change) will be reasonably determined based on the seller-specific risk (including the volume of your sales). The amount and status of each reserve will be displayed under the Payments tab in the Seller Hub/My eBay and we will notify you of any reserves we require of you.
If ECA is your Payout Entity, any reserve required of you is further subject to the Seller Reserve Terms and Conditions. By accepting these Payments Terms of Use, you agree to the Seller Reserve Terms and Conditions to the extent they apply to you.
on 15-12-2022 08:44 PM
There are a huge number of reasons your account can be reviewed, and these can be triggered both internal and external to ebay. I have not heard of accounts being reviewed randomly, but it can be illegal for ebay to advise you the reason your account is being reviewed.