Postage discrepancies

[chebran_9401]

Even when a buyer has paid for the postage, eBay still charges me as the seller for postage labels. Why are they doing this? I have now changed all my listings to local pick-up only as I’m tired of being ripped off.

[chebran_9401]

No I don’t expect the cost of the postage on top of my asking price. I expect my asking price minus eBay’s commission. Instead eBay has billed both myself and the buyer for the postage. My postage rates are averages that are adjusted according to the destination once the buyer has sent their postcode. I resent deeply your accusation. If you can’t be civilised, polite and helpful then don’t bother replying in the first place. I’m not trying to profiteer. I’m disabled, broke and having to sell my personal possessions to keep my head above water.  I don’t need your attitude to make my life even worse than it already is. Thanks for ruining my day.

[twyngwyn]

EBay had already taken the cost of the postage from the buyer. This wasn’t passed onto me, instead eBay billed me AS WELL for the postage 

Can you take a screenshot of that, please?

[papermoon.lady]

When I buy something, I always pay the seller for postage. Can you please post a screenshot of what you mean, as another member has asked?

Maybe you mean you haven't been paid yet because of Managed Payments?

[papermoon.lady]

I cannot edit my post any more. I just wanted to add a couple of lines.

Maybe you mean you haven't been paid yet because of Managed Payments? If this is the case, yes, technically eBay still has the money, but it is just on hold and will reach your account when payment is due, including postage.

[countessalmirena]

@chebran_9401,

This may seem brutal, but if you haven’t read through eBay’s extensive policy/help pages before going ahead with selling, you are simply unprepared. It’s nothing to do with how self-confident you are; it’s about making sure you know your onions.

eBay has changed a great deal over the years. Anything you’ve heard from family or friends about selling on eBay a few years ago is likely to have altered. You really do need to do the background reading - very carefully - and then organise your own seller policies (i.e. behaviours and responses) based on that.

I could post the link for selling pickup items, but that’s a drop in the ocean. I’ll post it anyway as I think you might welcome a bit of encouragement to explore the wealth of information available.

https://www.ebay.com.au/help/selling/shipping-items/setting-shipping-options/local-pickup?id=4181

Take special note of what that page says about using the eBay app to scan the QR code presented by the buyer to prove they’ve collected the item if you are selling a pickup item.

Make sure you’ve set up your Buyer Requirements in your settings.

You need to offer at least one “safe” payment method. If you’re mostly offering pickup items, you may prefer to accept cash on pickup but you can’t specify it as the only payment method.

That’s only the start… but you should start reading through the eBay help pages / policy pages asap, before you inadvertently make a mistake that will set your seller reputation / feedback on its back.

Post on these boards for help; the community here will always explain or suggest as needed but it shouldn’t be in lieu of having done your reading because the amount of information you need is substantial!

Good luck.

[arctoph_49]

If you understand how postage works, you probably can start posting again and forget about pickup.

I think papermoon is right. You don't have the money yet because of Managed Payment, but you will get it. Ebay is just temporarily holding it.

Maybe you can print out help pages about Managed Payments and also pickup, if you wish, and read them when you have some free time. It should take less than an hour to get familiar with the rules, and you will feel more confident.

[gutterpunkz05]

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@chebran_9401 wrote:

No I don’t expect the cost of the postage on top of my asking price. I expect my asking price minus eBay’s commission. Instead eBay has billed both myself and the buyer for the postage. My postage rates are averages that are adjusted according to the destination once the buyer has sent their postcode. I resent deeply your accusation. If you can’t be civilised, polite and helpful then don’t bother replying in the first place. I’m not trying to profiteer. I’m disabled, broke and having to sell my personal possessions to keep my head above water.  I don’t need your attitude to make my life even worse than it already is. Thanks for ruining my day.

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If you charge postage in your listing,then you receive  the full invoice minus ebay fees, IE:  you are paid the price of the item + the postage charge you set, minus ebays FVF,  so you have been paid for postage.

How you decide to then pay for postage is up to you, you can purchase a label from ebay, you can purchase from an online   AP account, or you can pay over the counter at AP, no matter how you choose, you will be required to pay the postage charges.

You are only paying for postage once and not being ripped of by ebay. 

[domino-710]

Actually the buyer has only paid for postage - once.

[*sons_n_daughters*]

The buyer doesn't pay postage to ebay. That's not how it works. The buyer pays the seller when they pay for the item. I suspect the issue is as others have mentioned, your funds are on hold for 30 days. Yes, you will get paid, but you will need to pay the postage upfront. Once your funds clear, you'll be reimbursed the postage you paid. 

If you're going to become a regular seller, plenty here would recommend not using ebay labels. As you have been using them, I assume you have a printer. Instead, go to the Australia Post site and create a My Post Business account. It's very easy to set up and best of all, it's free! As in no charges to use it, you still obviously need to pay for the postage. 

Most of the time you can link your ebay account, so most of the buyer details are populated already. If it doesn't happen, it doesn't take long to add the buyer details into the form. If you start to sell a lot of items, you will actually get postage discounts, which can really start to add up if you're busy. It's very well worth it. 

As an aside, please don't play the disability card. There are quite a few disabled people in these forums, who are broke and also old. We come together as a community to help each other out, whether it be buying or selling. I'm sorry you have to sell off your possessions. I do hope things improve for you soon. There are plenty of us doing it tough. Hopefully we'll see some sunshine soon!

I noticed most of your sold items, you've accepted best offer. I hope they weren't really lowball offers. Don't ever accept low offers. For the items you've sold, I'd accept a few dollars off. Personally, I'd be removing best offer, because they are items that people would want and probably be happy to pay the asking price.

[imastawka]

OP has removed all listings.