Problems with refunding?

[lynne8221]

I've been trying to refund excess postage to a buyer & keep getting the message "Oops? We're having a problem.  Try again later."

Been trying for 2 days, no luck.  I've tried in other browsers.

Don't really want to contact Ebay because I know they'll tell me "they're aware & trying to fix."

Any suggestions for a workaround?

[lynne8221]

Just noticed someone else is having trouble with the "cancel sale" option.

Maybe the topics under Orders are all not working??

[kids-toys-n-gifts]

Hi Lynne like you i have also been trying to refund a buyer for the last 2 days for excess postage costs paid. I was on chat with Ebay a short time ago and he told me to clear cache etc and it's still not resolved. Hopefully Ebay get onto this asap as it is becoming very frustrating

[janeababe]

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@lynne8221 wrote:

I've been trying to refund excess postage to a buyer & keep getting the message "Oops? We're having a problem.  Try again later."

Been trying for 2 days, no luck.  I've tried in other browsers.

Don't really want to contact Ebay because I know they'll tell me "they're aware & trying to fix."

Any suggestions for a workaround?

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Is this through PayPal ? 
Perhaps the recent changes to PayPal for sellers is the reason why 🤔

[lynne8221]

Thanks for letting me know.  That's why I never bothered contacting Ebay - I knew it would just frustrate me & not achieve anything.

I don't think they've ever suggested a solution to me that has worked.  Don't mean to be a Negative-Nelly but it gets annoying when you know it MAY be fixed in the distant future & always at their convenience.

When buyers are waiting for a refund & it doesn't happen immediately, they get very suspicious of the seller's motives & think you are giving them the run-around.

[kids-toys-n-gifts]

Mine are all through Ebay as managed payments nothing to do with PayPal

[eol-products]

https://au.pcmag.com/networking/84788/what-to-do-when-a-website-wont-load 

Some of these may help

[lynne8221]

Well with managed payments you don't know how the buyer paid as it's all managed by Ebay. 

You refund through Ebay & they refund the buyer through the method they paid.   Could be C/Card, Paypal, who knows??

[snackybear03]

I am also having trouble refunding/cancelling an order.

Same message: "Oops? We're having a problem.  Try again later."

[choice*items*for*you]

On live chat at present and ebay are aware of the problem, just haven't fixed it.  So frustrating to say the least.