Refund?

[jmt-2000]

So I have sold an item on Ebay. I listed it as size 8 as that was the size I was told upon purchase. I am a size 7 and they were a bit too big for my liking. The buyer purchased about 20 something days ago and is asking to send back as they got the wrong size. I listed size 8 on my item and the buyer states that in the description there was an indication of Mens sizing so I cross checked the information. I accepted well below purchase price and am unsure of refund policy and what to do as the purchase was made quite a while ago, and It's been a certain number of days therfore I have withdrawn the money from paypal. What are the policies on refund as I stated information correctly and all?and

[thecatspjs]

made an inadvertant reference typo -much like many posters use seller when they mean buyer and vica versa

regardless stand by the general points made in my post

your comment is irrelevant in context of the discussion

heckle away ... meaningless noise

[thecatspjs]

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@*tippy*toes* wrote:

The only difference between men's and women's Redbacks are, women tend to go for the smaller sizes, e.g. size 5, size 5.5 or size 6....unless they have huge feet. There are no separate men's and women's range, they are all exactly the same. They are promoted to women these days because more women are doing what was once considered to be men's work, like trades, construction, mines.

I think you'd be hard pressed to find a tradie or other workr ant who didn't know what Redback boots were. They are one of the more popular brand of work boots.

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I know many tradies - male and female that would be clueless to brand popularity save Bludstones and some other iconic brands.

[black*poppy]

If you look on the website, Redback are pretty specific about the boots being for men. Like Tippy said, if women wear them, I presume they just select a smaller size but they're not marketed on the website with any reference to women's sizing.

Anyways that's all irrelevant really. If it's true that the buyer was trying to make out something about women's boots, they're just trying it on. They're size 8, men's boots, correct category, I don't see any basis for a not as described return. Not having measurements is not a basis for a NAD return. If they don't fit that's the really buyer's problem, the seller never said anything inaccurate about the boots.

[digital*ghost]

The way I see it (on the off-chance anyone is interested in that  ), the only thing that's relevant here are whether the boots were correctly described.

If they are size 8 Redback boots, then the answer to that question is 'yes', which = change of mind return. I recognise 'fits 7' makes things slightly more ambiguous, but technically pretty much all size 8 shoes will fit a size 7 foot (in terms of that brands sizing), albeit perhaps with slightly thicker socks... 

Not long ago I (and others) made some remarks in another thread regarding seller responsibilities for providing important product information vs buyer responsibilities for researching the product they wanted to buy.... Redback have pretty thorough sizing charts, available to all, so even though I'd personally recommend a seller including that in a listing, it isn't like it was impossible for someone to glean the info themselves, particularly if no brand familiarity is assumed and there weren't any measurements in the listing. 

[thecatspjs]

Given the op states in their op they were a bit too big for them and they are a size 7 - why promote them as fitting a size 7 ?

the Op also notes that the buyer refers to the listing as referencing mens sizing ??? making actually sizing further questionable. 

[black*poppy]

Geez Cats, that was more than a typo, that post was based on your presumption I said women's boots.... But nice back pedal tho

Dave... Wow we agree on something, special day

[thecatspjs]

Do redback sizing charts indicate that a size 8 fits a size 7 ?? Sorry i missed that

[black*poppy]

Ya really reckon that's a basis for NAD return? Really?

[thecatspjs]

Redback are regularly promoted as being for both genders by their distributers. 

Redback Boots size chart   - source http://everythingaustralian.com.au/redback-boots-size-chart

Foot Length (inches)	Foot Length (cm)	Redback	Mens USA	Mens Aus/UK	Euro	Ladies USA	Ladies Australia
7 7/8	20	2	3	2	34.5	4	5
8	20.5	2.5	3.5	2.5	35	4.5	5.5
8 1/4	21	3	4	3	35.5	5	6
8 1/2	21.5	3.5	4.5	3.5	36	5.5	6.5
8 5/8	22	4	5	4	37	6	7
8 7/8	22.5	4.5	5.5	4.5	37.5	6.5	7.5
9	23	5	6	5	38	7	8
9 1/4	23.5	5.5	6.5	5.5	38.5	7.5	8.5
9 1/2	24	6	7	6	39.5	8	9
9 5/8	24.5	6.5	7.5	6.5	40	8.5	9.5
9 7/8	25	7	8	7	40.5	9	10
10	25.5	7.5	8.5	7.5	41.5	9.5	10.5
10 1/4	26	8	9	8	42	10	11
10 3/8	26.5	8.5	9.5	8.5	42.5	10.5	11.5
10 5/8	27	9	10	9	43	11	12
10 7/8	27.5	9.5	10.5	9.5	44	11.5	12.5
11	28	10	11	10	44.5	12	13

[digital*ghost]

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@thecatspjs wrote:

Do redback sizing charts indicate that a size 8 fits a size 7 ?? Sorry i missed that

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That comment was not based on Redback's sizing chart, but (as I tried to indicate by using the word "technically", as in it was a mildly facetious comment), based on the fact that a size 7 foot can generally wear a size 8 shoe (eg I often buy one size up, if the shoes are deeply discounted and my size isn't available).