Something New - Check Your Dashboard!

[twyngwyn]

While on the phone to eBay (re other thread) I asked them about a 'defect' I had received due to 'late shipment rate'.

It wasn't from the buyer - but from eBay (the bots had picked it up.)

I regularly allow a buyer to purchase over a 2 week timeframe and then combine shipping, so item originally listed as envelope postage went in a tracked satchel. I let them know that it was at 'buyer's request'....and I have been doing this for years, without a problem.

They told me 'things are changing' (fiddling)....with more to come....and I wiill have to contact them every time to get a defect removed...

Watch your dashboard

[beautysecretfashion]

ebay will review and remove the defect if they can see you posted (lodged) it within the time frame you have on your listings..

This delivery outside time frame is automated so YES if you do get a defect when you have done all things correctly they are removed.. mine are mainly when I have to send to WA (I'm in QLD)... haven't had any problems to date in getting the defects removed.

All it means is time spend on phone to ebay... I phone rather than email because you get a receipt for the enquiry on the phone! So if by chance it has not been corrected you can quote the receipt number and they DO fix it..♥