Standard Post items now showing FREE Express Post

[parts_lunacy]

Anyone else having the issue, I have hundreds of listings with both FREE standard post and PAID Express Post options all under the same business policy.

All of a sudden, some, not all and by no means any reasoning behind which ones, now show as FREE Express Post with the option of FREE standard post.

Even very similar items are different with some performing nomally and others showing this FREE Express Post, most items are less than $20 so can not afford to pay $12 for express post.

Any help would be appreciated as I have at least 100 that I have found so far....

p.s. yes I have contacted eBay and "their technical team will get back to me", not that they EVER have in the past!

[little.ripple]

I'm thinking of opting out of eBay Plus. The $4 doesn't cover my express. What's the point of the free express feature when AP is not guaranteeing express delivery at the moment. The normal delivery is just as  quick. I have to cover more for the express. There's not much benefit and it's not helping my sales anyway. I use MyPost, there's no $1 pickup anymore. For normal parcels, I can put most of them in the street mailbox, but for express, i have to go to the post office to send it. 

So yes, to opt out, just incress the express cost in the listings to $15+.

[danieh_6]

Sorry to add to the old thread bump, I found out this the hard way today 😞

[yourperfecthome]

Hi,

As a seller I would like to know where is the $4 refund is for the many Express orders I receive now?

I don't mind doing them, as it has increased our sales................but................show me the money.

Sonia

[digital*ghost]

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@yourperfecthome wrote:

Hi,

As a seller I would like to know where is the $4 refund is for the many Express orders I receive now?

I don't mind doing them, as it has increased our sales................but................show me the money.

Sonia

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I don't participate in the Plus program, so I don't have any first-hand experience of how it works, but to the best of my knowledge, the $4 is paid at the time of sale when the buyer pays, not later. 

So, for example, let's say the item is $25 free post, and your express postage upgrade is normally $5. If an eBay Plus buyer who qualifies for a free upgrade to express make a purchase, they will pay $25, ebay will pay $4, and the seller receives $29 in total, either via PayPal, or to their Payments account, so I would check the amounts in your PayPal account or Payments account if on Managed Payments.

[*tippy*toes*]

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@digital*ghost wrote:

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@yourperfecthome wrote:

Hi,

As a seller I would like to know where is the $4 refund is for the many Express orders I receive now?

I don't mind doing them, as it has increased our sales................but................show me the money.

Sonia

---

I don't participate in the Plus program, so I don't have any first-hand experience of how it works, but to the best of my knowledge, the $4 is paid at the time of sale when the buyer pays, not later. 

So, for example, let's say the item is $25 free post, and your express postage upgrade is normally $5. If an eBay Plus buyer who qualifies for a free upgrade to express make a purchase, they will pay $25, ebay will pay $4, and the seller receives $29 in total, either via PayPal, or to their Payments account, so I would check the amounts in your PayPal account or Payments account if on Managed Payments.

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I think the problem is, the seller lists as free postage to qualify for Plus, then has say $12 for express. As the Plus buyer gets a free upgrade, eBay pay the seller $4, then seller then has to foot the remaining $8 for express, not eBay or the buyer.

[digital*ghost]

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@*tippy*toes* wrote:

I think the problem is, the seller lists as free postage to qualify for Plus, then has say $12 for express. As the Plus buyer gets a free upgrade, eBay pay the seller $4, then seller then has to foot the remaining $8 for express, not eBay or the buyer.

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That is a problem for some sellers, but not the poster I was responding to as they were specifically asking where the $4 from ebay is (plus their express post upgrade is $6).