Suggestion for sales

[tisjusme]

I want to suggest that eBay informs new sellers of the restrictions that will automatically be placed on their funds clearing BEFORE they post an item for sale.

People do not read the help section unless they need help.. seems obvious to me.

I also want to suggest that customers be automatically informed that postage may be delayed more than the normal COVID delays, due to eBay withholding the funds from the new seller.
None of this information was provided automatically and was needed to be looked up to find the answers.

This tells me that eBay wants the sales and yet cares little for the buyer receiving items in a timely manner or the sellers feedback.
I personally could not care less about eBay withholding funding if I was made aware of what would happen.

There seems to plenty of people complaining about withheld funding and I see why now as I am now in that category of seller.  If I was informed prior to selling and not something I had to figure out after a sale, I would have zero reason to be writing this post, zero reason to contact eBay support and as a result, eBay staff would not have to answer so many phone calls, emails and questions.

As eBay pays its employees a wage or salary, I feel that this will even save money for eBay should they implement the warnings.  As another result of not informing the buyer and seller, I have evidence on my account to prove a loss in sales for myself and profit for eBay. I presume that many others are in the same situation and will also have lost sales, which is also income for eBay.

[imastawka]

It's called 'due diligence'

Due diligence is an investigation, audit, or review performed to confirm facts or details of a matter under consideration. In the financial world, due diligence requires an examination of financial records before entering into a proposed transaction with another party.

It's not hard, by any means.  There is a help button at the top of every page and you type in what you want to know.

So............

Start selling on eBay | eBay

Payment holds on your sold items | eBay

Also a walk through the Seller Centre wouldn't hurt. 

Same with the Site Map.

Ebay staff do not read these forums.

[jellybirddesigns]

As soon as you sold that item on the 20th of November, you would have looked in your payment account and seen that the funds were on hold. And yet, you allowed another 19 sales to proceed before deciding to investigate. The information is NOT hidden in any way. As you can see - it is literally an entire topic in the Selling section. Please stop blaming Ebay for your lack of foresight and due diligence.

There is no need for Ebay to warn you - the minute you list something, you have automatically agreed to the T&C's, which include payment holding for irregular or new sellers. Ebay can only do much hand holding.

[padi*0409]

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@tisjusme wrote:

I also want to suggest that customers be automatically informed that postage may be delayed more than the normal COVID delays, due to eBay withholding the funds from the new seller.

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No, once you receive the notification that the money has been cleared by eBay, you MUST send that item off within you handling time to the buyer, no ifs no buts.

If I bought something from you and you didn't send it until you had the money into your bank account, you would get an immediate neg from me.

[lezned-toycollector]

I've got no idea what goes on in your head, but let me assure you, before I listed one single thing on eBay, I did the logical thing (as I would expect any normal person to do) and clicked on the "Payments" tab. From there I read up on all relevant details - including the topic on how and when I get paid. There was also a section relating to payments on hold, so none of what I agreed to was any surprise.

The information is all right there for anyone to see. It's not a secret. I don't think eBay need to change anything. More to the point, I think people should actually read things before blindly ticking a check box to acknowledge that they have.

[p9games]

Selling on Ebay is generally the domain of businesses, sole traders and companies - i.e entities who are entering the marketplace to sell on an ongoing basis (Gumtree and FB are free and simple and much more suited for casual sellers of excess household items and unwanted gifts).  Operators of Ebay businesses need to make themselves aware of the policies and practices that prevail in the marketplace.  If they chose not to, that's up to them, but they forfeit the right to complain about how 'unfair' these practices and policies are when they've made no effort to understand them.

Ebay make the information available.  The fact you didn't make the effort to read and understand it isn't Ebay's fault.  And with respect, the volume of people in a similar situation doesn't change that.  

To be honest, selling on Ebay does mean navigating a lot of policies and so on.  And the information is scattered across various pages but it is there