Tracked Satchel lost by Australia Post

[kingfisher.curiosity.shop]

Hi all,

has anyone has the problem of a tracked satchel going missing after it was lodged with Australia Post? And how did it turn out?

I sold a small item last month and sent it the following day , Payment was made via paypal.

3 weeks later the buyer emailed asking where it was and subsequently it turned out to be missing in the post.

The buyer has lodged a paypal claim and the sale amount has been frozen in my paypal account. Australia Post has started an investigation but the satchel has not been scanned since it went over the counter of my Post office.

Im concerned that not only have I lost the item but also the money. Paypal say to keep proof of lodgemnet and that is what i have done.

Any thoughts on what I do next?

[kingfisher.curiosity.shop]

Hi, I was told the same thing. I buy the satchels by the pack and simply hand them over to be lodged, and not get a print out.

Australia Post have told me because it wasnt insured they will not refund anything except the price of the satchel.

So the Parcel Post Plus tracking is worthless!!!

[phorum_junkie*]

The red and express satchels only have tracking to the nearest delivery centre so you will not have any proof that it was sent to the buyer's address, if you want Paypal protection you have as a minimum to provide proof of posting to the buyer's postcode so even if it shows as delivered to the mail centre it will not do any good with Paypal unless the buyer happens to live in the same postcode area. If you don't bother getting any receipt at all surely you don't expect Paypal to just take your word for it that you posted anything to anybody. In future if you want Paypal seller protection send with signature required or click & send.

[kingfisher.curiosity.shop]

Hi, thanks. Is that why you have a paypal logo next to your feedback score? are you a Paypal Ambassador?

[davewil1964]

The same one you have?

With reference to my prior suggestion I advised you to RING Paypal before you go to the ombudsman.

[oz_electronics_inc]

The only way to get PayPal to insure your item is to send using a method where the address destination is noted on the same document as the tracking ID. Try sending using signature on delivery type post method. And ask your post office for a lodgement form. It's a pain but at least it shows where you have sent the parcel to.

Sending by prepaid satchels is not good enough to satisfy PayPal requirements. Check the fine print. This is very much stacked in the favour of the buyer.

The other thing you can try taking a picture of every parcel that shows the address labels and tracking ID in one shot. When a buyer claims of non-delivery then you could send the picture to PayPal. It might work.

[colic2bullsgirlore]

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@oz_electronics_inc wrote:
The only way to get PayPal to insure your item is to send using a method where the address destination is noted on the same document as the tracking ID.
The other thing you can try taking a picture of every parcel that shows the address labels and tracking ID in one shot. When a buyer claims of non-delivery then you could send the picture to PayPal. It might work.

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If the AP receipt for any of their products has the buyers postcode and the date the item was sent then it qualifies for the seller protection policy

AS a minimum for proof of shipment for the paypal seller protection policy you require an receipt with the date the item was sent and the buyers postcode.

 

This information can easily be verified by following the links with the relevant info copied and pasted below and taken directly from paypals user agreement and policies.

 

It is integral that as a seller you understand why an AP product may or may not qualify the sale for seller protection policy acceptance

 

https://cms.paypal.com/au/cgi-bin/?cmd=_render-content&content_ID=ua/UserAgreement_full&locale.x=en_...

 

 

ie 2c limitations on the seller protection policy> definition and interpretation of "proof of shipment" in Seller Protection Policy context. A link is supplied to paypals requirements with the minimum being buyer postcode and date of delivery to the carrier.

https://cms.paypal.com/au/cgi-bin/?cmd=_render-content&content_ID=ua/UserAgreement_full&locale.x=en_...

2. Limitations on the PayPal Seller Protection Policy

C. you do not provide Proof of Shipment or respond to our other requests for information in a timely manner

from definitions and interpretation

Proof of Shipment means the proof of shipment accepted by us as set out within the “Proof of Shipment” page on the Safety Advice section of our website;

https://www.paypal.com/au/webapps/mpp/security/sell-shippingrecommendations

Buyers and sellers, at the very least, must provide documentation that includes the date the item was sent, plus one of:

    1 An official acceptance by the shipper, such as a postmark or online status (status that shows the item was delivered is also acceptable)

    2 The recipient's delivery address showing at least the state, city and postcode (or international equivalent)

     3 A receipt from Australia Post showing at least the recipient's suburb, city or postcode (or international equivalent)

A dated Australia Post receipt with the buyers postcode is sufficient to meet seller protection proof of post guideleines. An Australia post receipt with the date the item was sent and a statutory declaration signed by the seller affirming the address that the item was sent to concurs with the designated paypal delivery address meets the guidelines of the seller protection policy.

[Anonymous]

I know this is an old post but I'm in the same situation.

Who pays for the postage?

The item I sent never got scanned, should have been delivered almost a week ago and now I am out the item, will be refunding the money and just recieved the bill for the postage and seller fees. 

Is this all a loss to me? I have opened a lost parcel case with Australia Post, so just wondering whilst I wait to hear back from them

[evil_akuma_2002]

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@kingfisher.curiosity.shop wrote:

Hi all,

has anyone has the problem of a tracked satchel going missing after it was lodged with Australia Post? And how did it turn out?

I sold a small item last month and sent it the following day , Payment was made via paypal.

3 weeks later the buyer emailed asking where it was and subsequently it turned out to be missing in the post.

The buyer has lodged a paypal claim and the sale amount has been frozen in my paypal account. Australia Post has started an investigation but the satchel has not been scanned since it went over the counter of my Post office.

Im concerned that not only have I lost the item but also the money. Paypal say to keep proof of lodgemnet and that is what i have done.

Any thoughts on what I do next?

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it's certainly not the first - and defifinitely not the last!

On a side note, my daughter has just resigned from her job in the AP call centre, as she's fed up with abusive customers calling about , wait for it...lost parcels!

AP have centres all over the country that deal with lost mail items, so the problem isn't unusual - it's endemic!

However, having said that, keep on their backs, as 9 times out of 10, they will award in your favour.

[4green2000]

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@kizbear wrote:

Australia Post don't give a printout or receipt for the items lodged for tracking anymore. I haven't had one since the price of pre paid satchels went up.

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They give me a print out ever single time at my local post office and also the other 2 post offices in the city that i also use with all satchels including express.

[bede3823]

the post offices in my area give receipts for ebay purchased labels but still dont give printouts for click and send items.

They havent since auspost changed the barcode system a few months back.

They kept telling me its a programming issue and they need the print button replaced on the new page interface, or something like that.