Tracked items going missing around similar timeline Scam or coincidence?

[knewdoors]

Hi,

Just had two transactions open up with buyers saying they havent received item. One was an overseas transaction, the other a local based buyer. Both items have clear tracking history, yet remain in "limbo". It's strange that we receieved these messages in a 24 hr period, both have been missing for a 4-6 week period. Do buyers "scam" sellers due to items not being scanned by postal companies? I have other items where there is no final "delivered" messege on the tracking history. One of the buyers had the gall to tell us Australia Post told them that the item may not have been sent, when there is clear tracking history which would have been in front of the Aust Post rep. This is really weird, we very rarely get missing items and sure the cv19 stuff has slowed down shipping times... You'd think having a tracking number this wouldnt happen..and does Paypal cover sellers if you've posted the item correctly ie: there is a clear Australia Post tracking history and they go missing?. Thanks...

[offroad7400]

If the item is new Australia Post will pay up to $100 of the WHOLESALE value, not the retail value. Claims over $50 need to include a wholesale invoice to prove value.

[jellybirddesigns]

@offroad - there is nothing on the AP website to indicate what you are saying.

On the website it says:

"Most of our services come with up to $100 compensation for loss or damage. Should your item be lost or damaged, and you haven’t purchased Extra Cover, you may be entitled to compensation of up to $100 and a refund of postage (proof of value may be required)."

All this means is that as long as you keep the receipt for the item being sent as well as the lodgement receipt, you should be able to make a claim.

I hand make the majority of my items, so there is no wholesale value - I just take a screenshot of the ebay transaction whereby they can see the value the buyer paid and it has not been an issue.

I would like to know where you got that information from as it seems at odds to the AP position.