Unjust Negative Feedback

[milolaw]

Hi all, I sold a nintendo ds on sunday and once completed i sent the winning bidder an invoice. i almost immediatley got a response back saying that they couldnt pay within 3 days that was stated on the invoice and to just relist it, i sent return email saying if they still wanted it thursday would be fine for payment, i heard nothing. yesterday (thursday) i requested they advise payment details, the response i got was very rude and agressive, asked what exactly i would like them to confirm!!!, so i wrote back and said well you could confirm if you are going to pay. so their response to this is to swear at me in capital letters no less. this buyer is a zero feedback so just new, i opened a non paying bidder dispute, they then went through checkout to say they would pay. they also left me negative feedback saying i was pushy............what is a person to do.......i also requested their contact info although im not sure i would want to speak with such a rude pig anyway. I guess i will just wait the 4 days and give him a strike. Once the dispute is closed will the negative feedback be removed? or will i have to beg for it to be removed?

[iamanark]

while all care is taken in descriptions I am only human.

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I do not offer returns or refunds the item is sold as is!

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MY interpretation of these terms and conditions:

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We are all human and make mistakes, but with me, that is your bad luck.

Because if I do make a mistake, then hard cheese, I will not take responsibility for that mistake. And you have done your money cold

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I would not buy from you

[thebraff]

Thank you all of the above for explaining it so well.

[thesoulyearns]

Quote by leader-of-the-band: The problem is . . . . if you do not do a mutual cancellation OR UnPaid Item claim and you relist then the original buyer can pay and expect you to send (even if you relist and sell to someone else).

... 

Actually, it is not such an extreme situation . . . . some buyers are just slow to pay when they are not confronted with an assertive seller who follows rules/policy.

Thankyou, leader. The first paragraph explains why my simple message to the buyer may not work so well. Can a mutual cancellation be done though eBay, the same as an unpaid item claim?

[leader-of-the-band]

Can a mutual cancellation be done though eBay, the same as an unpaid item claim?

yes

[milolaw]

what do you mean a merchant cc facility, i offer paypal and direct deposit, i do not offer credit cards?? The communication they recieved was the invoice and as the seller i have the right to dictate terms. As buyers they have the right to not buy.  they said they couldnt pay till thursday i said that was fine then when i contacted them on the friday and asked them to confirm payment details they got nasty and rude. and i really dont care what you all think of my listings, i was asking if the negative will or can be removed, i wasnt asking nor do i want unsolicited advice on what i should or shouldnt be doing, also the customer is not always right and it is their choice to buy or not. this is a hobby for me not an income.  

[davewil1964]

As the unsolicited advice you have received was provided by very (generally) experienced members (or at any rate neutral observers), it might not hurt you to heed the advice.

Good thing it's a hobby as the first rule of retail is "The Customer Is Always Right". We all know that is untrue, but it doesn't hurt to use it as a rule of thumb.

Your terms are only relevant where they are in accordance with Australian Law and, as a subset, where they are legal, with the Terms and Conditions of eBay you consented to when you joined.

[lyndal1838]

what do you mean a merchant cc facility, i offer paypal and direct deposit, i do not offer credit cards??i really dont care what you all think of my listings, i was asking if the negative will or can be removed, i wasnt asking nor do i want unsolicited advice on what i should or shouldnt be doing, also the customer is not always right and it is their choice to buy or not. this is a hobby for me not an income.

It might be a good idea to go back and look at your listings and Payment Methods.  You do indeed offer Visa/Mastercard as a payment method in addition to paypal and Direct deposit.

[milolaw]

thank you Lyndal for your constructive feedback, im not sure what happened i must of ticked the wrong box. I will fix them up. thanks again.

[leader-of-the-band]

i also requested their contact info although im not sure i would want to speak with such a rude pig anyway.

I went to request an eBayers contact info once and when I found out that my info (including phone number) would be emailled to them as well as me receiving their info I thought better of it. 

Better to communicate through eBay messages only so that there is a record of communications both ways.  Hard to prove to eBay that abuse was made in a phone call . . . . . . . hard to defend it if it was in an eBay message.  If they are going to abuse you . . . . better that it happen in an eBay message.