Urgent Help

[losbrolis2012]

Hi everyone and Happy New Year. I need urgent help.

I got today my first dispute. I sold an item to USA, sent the parcel 11 Dec registered post.

Today the buyer open a dispute, stating that he email me and he tried to contact me (this is a lie, never got an email or any other type of communication from him) and he didn't got the item.

I responded to Ebay with the registration # but Paypal put the money on hold. My question is what more to do? do I need to talk with Paypal? Please help me to deal with it.

Thank you all

Di

[vintage-home-decor]

If ebay is your future and you want to make it a business then feedback would be important so its not woth risking negative on the sale of a small item IF the item isn't worth much, just empathize how terrible it is that they didn't receive it and then refund them. Save spending a whole heap of worry and time on it.  you could be spending that precious time on listing more items.  And people like that, if he is making it up will get back what they give in the long run.

however, if the item is valuable good luck sorting it out.  Hope you come out on top.

[phorum_junkie*]

If ebay is your future and you want to make it a business then feedback would be important so its not woth risking negative on the sale of a small item

I have never, and never will, based any decision about what to do on what feedback I may receive.

I do what I consider to be the right thing and if a buyer chooses to disagree and leave me a neg then they can.

You only have to look at all the threads on here from buyers who have problems after they purchased from a seller with lousy feedback and DSRs to know that having a couple of negs does not mean you are going to sell less.

As a buyer I am perfectly happy to buy from a seller with one or two negs as long as they have handled them in a businesslike manner and not written nast follow ups calling the buyer names, in caps!

[***super_nova***]

As the parcel has been sent to the US via registered post if you log into the USPS tracking site that should show the status of the parcel. You will not be able to track it on the Australia Post site.

Wonder why?  As far as I know, anything sent to Australia is only trackable by the tracking site of the country of origin, not AP; although AP is the one actually delivering the parcel.  ?:|

[jensmanchester-australia]

Wonder why?  As far as I know, anything sent to Australia is only trackable by the tracking site of the country of origin, not AP; although AP is the one actually delivering the parcel.  ?:|

Super - probably because the AP tracking site is 20 years behind the rest of the world.