What the hell is up with AusPost

[dylan11235813]

It is now cheaper and faster to get deliveries from overseas. Good work AusPost for taking weeks to deliver packages (thats when they actully arrive)

[*crikey*mate*]

Billy are you and sweatpea the same posters?

I keep getting you both comfused - I thought you were?

and as for the advanced warning - there's really no need, they happen frequently LOL

[annies_fancy_dress]

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@cutegrlcat wrote:

I have had several large letters go missing in the last few months or take like 3 weeks to go from Qld to Vic.  This is totally appalling service from Australia Post.  It costs sellers a lot of money in replacing items.  Just this week I had an item not arrive to a buyer after 11 days and then I sent another one and it arrived in 2 days and the first one arrived the same day!! 

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Exact same thing happen to me, two letters posted 10 days apart both arrived on the same day. At least the customer believed me when she saw the postmark dates.

[clarry100]

Most of our 15-20 packages we send out each day go as large letters. Occasionally a larger order goes by prepaid satchel or express.

We would get about 1 each week on average where the buyer claims it has not arrived. So probably under 1%. For the many millions of postal articles if the loss rate is as high as this then there must be a massive warehouse of dead letters somewhere. How can AP possibly offer a search on this?

But becasue we send by large letter and not over the counter (stamps and in the local red box) we have no recourse for a lost item claim again AP.

We just dealt with 2 today.

One had an old incorrect address (her problem really) but when she went to her old address the people there said nothing had arrived for her 10-days after mailing from Brisbane. She is a new buyer so we went easy on her. So we agreed to re-send her order to her new address while giving strong advice about maintaining her address details in eBay & PayPal.

[harley_babes_hoard]

I have tried that, I'm told it's like finding a needle in a haystack. So they don't bother.

[the_billycan]

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@crikey*mate wrote:

Billy are you and sweatpea the same posters?

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No, I am fresh and unique.

[*crikey*mate*]

oops apologies then, to both you and sweetpea, a few of my posts may not have made sense to each of you then as I did think you were the same people...

now, are you the one who wants a postmas in stockings and satin LOLOL?

or the one talking about unions and 44 gallon drums?

*scrolls back for a peek*

[*crikey*mate*]

and are you the one who thought I was a boy?

anyway, hi Billy

[fourandsixpants]

Well Dylan, I do not agree that it is the case that mail from O/Seas gets here faster than from within Australia.....though I have been experiencing HUGE delays with both, international and domestic parcel/mail deliveries (i am a buyer)

e.g. from USA paid on 20th Sept 2013, posted 20/Sep, Left USA on 21 Sept...track'g # LZ130478622US.......still has not arrived.I have contacted Aus Post 2x to no avail-they have no record of this package having arrived in Australia.....does not mean much to me as interestingly, I bought from same seller again on 28 Sept 2013,posted from USA on 30 Sept, left USA on 30/Sept - delivered to me on Fri 11th Oct.....yet USPS site and Aus Post have NO RECORD of parcel having been delivered-but I have it!!?!!!!

The only domestic packages that have arrived in 2-4 days have been sent express. Most satchels sent thru domestic service if lodged over the counter (so that scanned and activates tracking......'accountability' steps in) reach me in 8 days. Those sent thru clik n forget - registered on internet as having been posted but actually dropped in a road side 'red' box and often not scanned take longer to reach me-sometimes up to 14 days.How do I know when parcels have been scanned?.....because if you enter the tracking # into the Aus Post site you get the PLACE LODGED, DATE of LODGEMENT and the message 'IN TRANSIT' .....no lodgement  date usually means that the sender has not lodged over the counter etc. Overall I am happy with post time frames of MOST of my packages but the tally of 'unacceptable' time frames has noticeably and steadily increased since April 2013. April is around the time that Australia Post fully introduced clik n forget, I believe.

One final thing. Postage Price Increases.....I recently read 'somewhere' that Aus Post have to deliver, manage, allow and pay for the massive increase in overseas post items coming into Australia, mainly from Bhina. AP do not receive extra from our govt (as pointed out by an AP rep in this post) to allow for this increase of post traffic and our AP workers and contractors have to be paid for the time and volume of mail they move/deliver......so, guess who is paying for these deliveries?!! Yes ALL the folk that post stuff out of Australia and within Australia!

Just thought I would mention this

[dylan11235813]

The vast majority of mail is delivered on time, which I believe is meant to be up to 5 business days. For some reason though a buyers expectation on delivery times is far less. Is it Australia Post giving people that information or ebay?

Australia Post advertise the fact that they loose money delivering overseas mail and I guess we do pay more for domestic post to prop up that part of their failing business.

[dylan11235813]

Just to add the government plans on lowering the limit that import tax is charged on overseas purchases.