Who's in the wrong?

[774553]

Just gone through my past feedbacks and saw one particualr negative feedback that lingers around (last year sale) that bring me to memory lane, which sadly still doesn't seem to have been probably resolved. 

This is what happens. A buyer have brought my item when inevitablly I'm cruising on a ship at the time. Cames back and saw the buyer complaining about not receiving the item. Thus, I managed to post the item in the next few day and it get worst, the buyer want a full refund when the item is aleady post and on its way. The refunds and postage cost me more than what I got paid for.  

Due to bull**bleep** Ebay's buyer protection service, it keep asking me to produce a prove that I have sent the item (this is before the buyer decided to escalate the problem and before I manage to post the item). Why in the hell it doesn't ask me to produce my travel document (valid prove that you can't get to your item in time)?  

Then I got this unfairly judged negative feedback on my profile, stating that I'm rude. How is this rude the only reply I gave at that time was (roughly remembering) 'Well I can't post your item, because I'm on oversea in that week'.  

[k1ooo-slr-sales]

Q) Who is in the wrong?

A) If you knew you were going to be away when the auction ended, or left a Buy-It-Now active while away, then my answer is you, the seller.

If you know you will be away and unable to post the item in a timely manner you need to either put that clearly in your listing and adjust your handling time, OR, end the item with the reason the item is no loinger available.  Then, relist when you get home.

[jessicadazzler97]

I would have to agree with k1ooo, but it's done now so just let it go. No point complaining about something that happened ages ago.

[janeababe]

WHO'S IN THE WRONG?

Did you think that your items would sell and post themselves while you were away?
Did you think that your buyers would be mind readers, and know that you were away for a week?
Would you be happy if a seller did this to you?

YOU ARE IN THE WRONG. THE RED DOT IS VALID!

you only have one dot.....  it wont ruin your sales. Move on. It will disappear in time.

[the_pooze]

Have to agree with all other respondants on this one.  It's not the Buyer who's in the wrong based on the situation you've described.

[black*poppy]

While the feedback may have been warranted, I don't think the buyer should have been refunded if they received the item as well, even if it was late

[ourphonecase]

Did you put your listings on vacation mode or at least extended the postage handling days?

The reply you have them didn't seem quite professional and probably why the buyer commented on your rudeness even if it wasn't the intention. You should just start off by saying

"We apologize for the delay of the shipping due to..."

Pride in our feedback scores is probably our biggest weakness. I sell high volume stuff and learned not to let feedback scores get to you so much because really it is enviable and most of the time problems are out of your control.

Though I thought if your provided proof of your shipment then you will win your case.

[saarzi]

The fact that you posted this here, saying the red dot was unfair, just says everything.

You are so far in the wrong, Im wondering if your story is even real.

[k1ooo-slr-sales]

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@774553 wrote:

Just gone through my past feedbacks and saw one particualr negative feedback that lingers around (last year sale) that bring me to memory lane, which sadly still doesn't seem to have been probably resolved. 

This is what happens. A buyer have brought my item when inevitablly I'm cruising on a ship at the time. Cames back and saw the buyer complaining about not receiving the item. Thus, I managed to post the item in the next few day and it get worst, the buyer want a full refund when the item is aleady post and on its way. The refunds and postage cost me more than what I got paid for.  

Due to bull**bleep** Ebay's buyer protection service, it keep asking me to produce a prove that I have sent the item (this is before the buyer decided to escalate the problem and before I manage to post the item). Why in the hell it doesn't ask me to produce my travel document (valid prove that you can't get to your item in time)?  

Then I got this unfairly judged negative feedback on my profile, stating that I'm rude. How is this rude the only reply I gave at that time was (roughly remembering) 'Well I can't post your item, because I'm on oversea in that week'.  

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I'm wondering why you were going through your feedback and decided to leave a followup today!  I mean, the original feedback was left between between 6 -12 months ago . . . . . why the sudden need to leave the followup today and come to the boards?

Also, what is left to be resolved?  The feedback is 6-12 months old and is only an issue because you haven't yet moved on.  Why not relive the great memories of your cruise rather than wallowing in the feedback from so long ago, feedback that will stop affecting your feedback percentage 12 months after it was left.

Additionally, I see a difference between the meaning of the words "impolite" and "rude".  The buyer did not say you were rude, they said you were impolite.  If you messaged me with "Well I can't post your item, because I'm on oversea in that week" then I would think you were being impolite as well.  What you should have messaged should have been a tad more apologetic.

edit:  I'm wondering if the OP will be back or was just venting

[springyzone]

It was your fault. You were rude because you expected the buyer to wait around till it suited you to post an item.

You don't just hop on a cruise on the spur of the moment. You book it, usually months in advance. You knew you were going to be away. You were crazy to list an ad on ebay when you knew you would not be there.

Who cares if you can produce a cruise card as proof of being away? That's not a good enough reason because it wasn't an unexpected emergency.

You say you 'came back and saw the person complaining about not getting their item."

On other words, you were not checking ebay while on the cruise (and I understand why not as I know internet costs are hugely expensive on cruise ships).

But just for a few minutes, put yourself in the place of the buyer.

They bought an item, they paid, they waited. And waited. Maybe they even messaged you and got no reply.

You didn't record it as posted on the "My ebay" tab.

So they got anxious. They weren't to know you were on a cruise & that isn't their problem anyway.

The basic fact is if you sell something, you are expected to post it as soon as possible.

If you can't do that, don't list it.

Think of it as a learning experience, don't worry about the red dot but don't do anything like this again or you won't be popular with buyers.