Who's in the wrong?

[774553]

Just gone through my past feedbacks and saw one particualr negative feedback that lingers around (last year sale) that bring me to memory lane, which sadly still doesn't seem to have been probably resolved. 

This is what happens. A buyer have brought my item when inevitablly I'm cruising on a ship at the time. Cames back and saw the buyer complaining about not receiving the item. Thus, I managed to post the item in the next few day and it get worst, the buyer want a full refund when the item is aleady post and on its way. The refunds and postage cost me more than what I got paid for.  

Due to bull**bleep** Ebay's buyer protection service, it keep asking me to produce a prove that I have sent the item (this is before the buyer decided to escalate the problem and before I manage to post the item). Why in the hell it doesn't ask me to produce my travel document (valid prove that you can't get to your item in time)?  

Then I got this unfairly judged negative feedback on my profile, stating that I'm rude. How is this rude the only reply I gave at that time was (roughly remembering) 'Well I can't post your item, because I'm on oversea in that week'.  

[davewil1964]

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@springyzone wrote:

It was your fault. You were rude because you expected the buyer to wait around till it suited you to post an item.

You don't just hop on a cruise on the spur of the moment. You book it, usually months in advance. You knew you were going to be away. You were crazy to list an ad on ebay when you knew you would not be there.

Who cares if you can produce a cruise card as proof of being away? That's not a good enough reason because it wasn't an unexpected emergency.

You say you 'came back and saw the person complaining about not getting their item."

On other words, you were not checking ebay while on the cruise (and I understand why not as I know internet costs are hugely expensive on cruise ships).

But just for a few minutes, put yourself in the place of the buyer.

They bought an item, they paid, they waited. And waited. Maybe they even messaged you and got no reply.

You didn't record it as posted on the "My ebay" tab.

So they got anxious. They weren't to know you were on a cruise & that isn't their problem anyway.

The basic fact is if you sell something, you are expected to post it as soon as possible.

If you can't do that, don't list it.

Think of it as a learning experience, don't worry about the red dot but don't do anything like this again or you won't be popular with buyers.

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I suspect that ship has sailed

[774553]

To be honest, the answer for the first question would be that I had actually forgot that I have listed such item in Ebay. As I'm a set and forget person, with a chance of low sale probablity, so I was bit too surprised when that item was brought from during that time.

 "Did you think that your buyers would be mind readers, and know that you were away for a week?" Did you read that I said I tried to be honest with the buyer, but the buyer ignore all reasoning? Or did you read that I was more likely complaining about Ebay seller's policy than the buyer itself?

[774553]

No unfortunately not, I only seem to know how to set the business handling time for no more than 3 days, so enlighten me on how to set things to vacation mode or whatever you just mentioned. 

[774553]

I guess I've been born on the era of no one believe each other anymore.

[774553 · Accepted solution]

Let just said that I got an Anxiety attack and given the energy to wrote that.......

[774553 · Accepted solution]

Well it all comes down to being too pridefull and the prabable of being all writen during an anxiety attack. 

[collect247]

During an anxiety attack you are probably not even able to breathe properly let alone start a thread on a discussion board

[774553]

Just how much do you know about Anxiety attack? I sees others with Anxiety attack where they mesh their delusion and what really happens together. 

[harley_babes_hoard]

the few anxiety attacks I have, I've been more preoccupied about getting myself to a darn hospital, not opening a thread on a discussion board.