Some time back I pulled both my personal and all our work selling accounts off ebay. The changes to the policies made being a seller impossible. You couldn't even leave negative feedback for a buyer. This prevented us from being honest and that goes against my values. There was no point having a rating system if it was not honest.
I'd hate to think how many hundreds of thousands of dollars worth of product we had sold on ebay.
Some time later ebay wrote to me seeking a return to ebay. I was very hesitant. Had ebay changed?
Recently I sold a camera flash. It was in immaculate condition, listed as used but said 'as new' condition. The ad showed exactly what was included. Every item. The item was tested as working perfectly. It was tagged as no returns.
The flash sold. The flash was shipped on time.
The buyer complains to ebay he expected an extra cable to be included even though it was not listed and was not shown in any photos. He asked ebay for a return and this was granted by ebay and the money was pulled from our account. The listing showed photos of exactly what was included. The item was exactly as described. The item worked perfectly. And yet ebay has forced a return on us and taken the money.
Today I reached out via chat to talk to ebay. After presenting the points above they ended up simply cutting off the conversation. So we have sent out a perfect item, on time and ebay has taken the money and hung up a support conversation.
Ebay is simply a terrible place for sellers, there are competitors now who allow us to trade honestly. There is no point coming to us again because after all the reassurances, you haven't changed. You simply do not care about customers or about delivering value to the planet and that is the worst sin a business could commit.
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