I'm happy to pay eBay's 9.9% fee + Paypals 2.6% fee and have been paying that for years. I have a small private account - things I sell are just personal items that I no longer want and ebay have been a very good platform to get rid of those excess stuff in the house and get some money back. But very recently I've realised how evil this company have become and very quickly, I'm now at a point where I'm seriously considering to boycott selling anything on this platform in the future. I am paying them 10% of things I sell and they treat me like dirt.
Firstly, in December I got scammed by a buyer in the US of a $1400 item. It's then that I learned that eBay couldn't care any less about small sellers like me and they sided with the scammer to defraud me of $1400. Wasted a huge number of hours of my time to call their CS only to be passed back and forth between god knows where random help desks around the world. In the end I didn't have the receipt to the item as it was bought many years back so I had no chance of appealing to eBay's closed-door trial. I didn't even get to see the "evidence" the buyer/scammer submitted to ebay. All they said was we ruled in the buyers favour and you now owe us $1400. Anyway, this is now settled. I couldn't deal with them any longer so I just took the loss and paid them $1400.
Then recently there is a promotion to sellers that they are given 10 free listings (even no final value fees), and I thought that's great, at least eBay is giving sellers some support here, so I accepted the promotion and listed a few expensive household items to sell, given if I sell those during this promotion it will save me quite a lot in final value fees. Some of the items are like used watches, used Eames chair (wanting to buy a new one), our old sofa, a few pairs of sneakers that I no longer want. I managed to sell a number of them, which is fantastic, as if I sold these outside of promotion that would've costed me probably $1000 fees in total. I got scammed $1400 so if I save $1000 FVF from this promotion, then that's some kind of consolation.
This morning I woke up to an email to say my account have been restricted. WHAT?! I've emailed them and no reply. I've called them this morning and eBay AU can't tell me what the reason was and I have to speak to eBay US (which is closed!). It's unbelievable how rotten the company operations are. It's creating trouble after trouble for me, hours after hours of stress and wasting my precious time just to deal with such a bunch of incompetents. I can't see ANY reason for them to restrict my account. I didn't ask any buyer to deal with me privately. The payments went through Paypal and not cash in hand. Items that were delivered, were delivered. I didn't get any buyer complaints.
Surely they can't restrict my account purely because I've taken up their offer to sell items for free? If they are suspcious because I've managed to sell some high value items, that's because they gave me the promotion to encourage me to list them?! I find this whole company bizzare!
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