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Why dont buyers leave feedback??

I've not had many sales, but I'd say half or so I struggle with getting the buyers to leave feedback. I know eBay "reminds" them to leave feedback, but obviously some of them ignore this, or simply can't be bothered.

 

When I buy an item, I leave feedback as soon as I know if the item is any good or not. Are any other sellers having problems with this? Its got so bad with mine I'm having to contact buyers to remind them, and even then, they're still not leaving feedback!

 

Everyone who does leave feedback for me only has positive things to say - and I have a 100% score - so why do some buyers simply not bother??

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Why dont buyers leave feedback??

Interesting point of view.
Message 11 of 36
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Why dont buyers leave feedback??

I would get annoyed if a seller prompted me to leave feedback.

 

People buy from a lot of different online retailers now, eBay is probably the only one that has a feedback provision (others might have product review options.)

 

In my opinion many buyers just don't feel the need to leave it.

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Why dont buyers leave feedback??

Just thought I'd mention.... eBay's new feedback reminders are horrible. ๐Ÿ˜ž

 

I changed my settings on this account years ago so that I would never receive any, and if I could stop eBay from sending them to my buyers, I would have done that years ago too. I believe they used to say "Feedback reminder" or "don't forget to leave feedback" in the subject line, but now the subject line is just: Leave Feedback.

 

That's so rude! ๐Ÿ˜ฎ And with many buyers thinking sellers send these reminders, I can only imagine what it's going to end up doing in some cases.  

 

No FB means no defects from feedback, so these days I really don't mind if someone doesn't leave me any, 'cos I'm getting really tired of opening ebay and my first thought not being "ok, let's see what order I have to process today" like it used to be, but instead "ok, let's see what damage has been done to my account today..." >_> 

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Why dont buyers leave feedback??

chezzy
Community Member

I don't 'ask' for feedback but sometimes I will message the buyer to check they have received the item

and all is ok (I might also mention that I leave feedback at the end of the transaction once I know everything

is ok).

 

This way I have my answer (that the item got to them ok) so no 'need' for feedback really.

 

I have never had anyone respond negatively to this approach - occasionally it will see some

feedback being left...

 

p.s I do agree that less feedback seems to be left these days. Could this have anything to do

with so many people using smart devices? I find communication in general to be more abrupt

and brief these days, sometimes even non existant.... (even ebay listing descriptions a lot

shorter etc)

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Why dont buyers leave feedback??


@digital*ghost wrote:

Just thought I'd mention.... eBay's new feedback reminders are horrible. ๐Ÿ˜ž

 

I changed my settings on this account years ago so that I would never receive any, and if I could stop eBay from sending them to my buyers, I would have done that years ago too. I believe they used to say "Feedback reminder" or "don't forget to leave feedback" in the subject line, but now the subject line is just: Leave Feedback.

 

That's so rude! ๐Ÿ˜ฎ And with many buyers thinking sellers send these reminders, I can only imagine what it's going to end up doing in some cases.  

 

No FB means no defects from feedback, so these days I really don't mind if someone doesn't leave me any, 'cos I'm getting really tired of opening ebay and my first thought not being "ok, let's see what order I have to process today" like it used to be, but instead "ok, let's see what damage has been done to my account today..." >_> 


Yes I guess no feedback is better than bad feedback for sure! I guess as a relatively new seller feedback is more important for me and others; one of the biggest factors in getting feedback personally is that it gives a certain level of peace of mind that at least there is documented evidence that the buyer received their item and are relatively happy. No feedback just increases the sense of worry that something may go wrong, legitimately or not? IMHO

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Why dont buyers leave feedback??


@expanded_perceptions wrote:



Yes I guess no feedback is better than bad feedback for sure! I guess as a relatively new seller feedback is more important for me and others; one of the biggest factors in getting feedback personally is that it gives a certain level of peace of mind that at least there is documented evidence that the buyer received their item and are relatively happy. No feedback just increases the sense of worry that something may go wrong, legitimately or not? IMHO


Rather than sweat on the feedback perhaps just shoot them a message through the ebay system to see if all ok/item received? - that way you have something in writing for your own 'peace of mind'.

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Why dont buyers leave feedback??


@expanded_perceptions wrote:

Yes I guess no feedback is better than bad feedback for sure! I guess as a relatively new seller feedback is more important for me and others; one of the biggest factors in getting feedback personally is that it gives a certain level of peace of mind that at least there is documented evidence that the buyer received their item and are relatively happy. No feedback just increases the sense of worry that something may go wrong, legitimately or not? IMHO


Mostly, I try not to worry about anything unless I have to, but I'm feeling a bit more sensitive to feedback and defects this week after dealing with a buyer that was the most unpleasant I've had to deal with in 6 years (they were probably quite tame compared to others I've heard stories about, but they managed to both p**s me off and prompted me to have a dream the other night that I got so many defects I was about to be suspended from selling. Smiley LOL Strangely, it wasn't a nightmare, though, and dream-me's solution to try and counter the imminent suspension was interesting, but I also got annoyed this carp is permeating my dreamworld, now... Smiley Mad )

 

By which I mean to say, just speaking for myself, at the moment no feedback is - in some ways, or at least, from some buyers - a relief. In saying that, I do have to acknowledge that I have a few thousand FB and get enough sales to have the 3-month look-back instead of the 12 month evaluation for defects, so I probably look at it all from a slightly different perspective than someone else who's trying to build a history and reputation while contending with eBay's policies. 

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Why dont buyers leave feedback??


@chezzy wrote:

@expanded_perceptions wrote:



Yes I guess no feedback is better than bad feedback for sure! I guess as a relatively new seller feedback is more important for me and others; one of the biggest factors in getting feedback personally is that it gives a certain level of peace of mind that at least there is documented evidence that the buyer received their item and are relatively happy. No feedback just increases the sense of worry that something may go wrong, legitimately or not? IMHO


Rather than sweat on the feedback perhaps just shoot them a message through the ebay system to see if all ok/item received? - that way you have something in writing for your own 'peace of mind'.


Yes, I have done that on occasions and had good results from it! But, like others at the moment there is caution in doing this because potentially it does alert buyers that perhaps there is an issue with tracking? Simply not worth doing it, also most of the messages I send as courtesy messages are ignored anyway, perhaps a sign of the digital age? But thanks for the suggestion!

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Why dont buyers leave feedback??

Yeah, I think people got the wrong idea when I said I 'remind' buyers to leave feedback - what I meant was, I do the same as you & just ask if everything is ok and if the parcel arrived, and that I would appreciate feedback.

I don't force it down their throats haha
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Why dont buyers leave feedback??


@digital*ghost wrote:

@expanded_perceptions wrote:

Yes I guess no feedback is better than bad feedback for sure! I guess as a relatively new seller feedback is more important for me and others; one of the biggest factors in getting feedback personally is that it gives a certain level of peace of mind that at least there is documented evidence that the buyer received their item and are relatively happy. No feedback just increases the sense of worry that something may go wrong, legitimately or not? IMHO


Mostly, I try not to worry about anything unless I have to, but I'm feeling a bit more sensitive to feedback and defects this week after dealing with a buyer that was the most unpleasant I've had to deal with in 6 years (they were probably quite tame compared to others I've heard stories about, but they managed to both p**s me off and prompted me to have a dream the other night that I got so many defects I was about to be suspended from selling. Smiley LOL Strangely, it wasn't a nightmare, though, and dream-me's solution to try and counter the imminent suspension was interesting, but I also got annoyed this carp is permeating my dreamworld, now... Smiley Mad )

 

By which I mean to say, just speaking for myself, at the moment no feedback is - in some ways, or at least, from some buyers - a relief. In saying that, I do have to acknowledge that I have a few thousand FB and get enough sales to have the 3-month look-back instead of the 12 month evaluation for defects, so I probably look at it all from a slightly different perspective than someone else who's trying to build a history and reputation while contending with eBay's policies. 


Yes, sad reflection when eBay dominates your dreams!!! Smiley Frustrated

 

Yes, I do understand what you are saying; good feedback is the best outcome of course, no feedback is not ideal, but better than neg feedback, but can leave you hanging, especially on some of the transactions, say from a newish buyer with low feedback. Or in the case of one of my lastest transactions in which the item lay in wait at the LPO for 10 days!! Thankfully that may have turned out ok, but there is always a nagging seed in there wondering if something may go wrong?

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