on โ01-03-2019 10:36 AM
I sell some items where I allow pickup. And even if I say Cash on Pickup is preferred, obviously some buyers prefer paypal to use their balance or ebay coupons.
But I find it very frustrating that ebay allows pickup, but has no safety net if the buyer files a paypal claim.
I can ask for ID, but some people feel very uncomfortable handing this out, and especially letting me take a copy.
I can kindly say that without it, I cannot continue with the sale. But in real life, buyers can get frustrated and leave negative feedback. Plus, it's just not a nice purchasing experience for them, or me!
Has anyone found any way to keep themselves as a seller safe from potential scams without making the buyer feel like an untrustworthy scumbag? I want to have positive relations with buyers and not have to treat each of them like potential scammers.
โ03-03-2019 07:23 PM - edited โ03-03-2019 07:25 PM
Just thought I'd add a couple of screenshots, as a window into how PayPal deal with certain types of cases.
Here's an excerpt of an email about a chargeback where I sent the items by registered post, and thus qualified for seller protection:
And here's one where they were sent without tracking / proof of post at all (which I chose to fight rather than accept liability - yes, I knew the fee more than doubled my loss if the case went in the buyer's favour, which it was 2 weeks later) :
on โ03-03-2019 09:04 PM
on โ04-03-2019 06:02 PM