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Forum Posts
can you remove negative feedback if it is clearly unfair?
Got a guy who claimed an item I sent was broken when it I sent it intact well packed, I asked to see a picture of the broken item before i gave a refund. At first he acted like he didn't know how to do this, he was new to ebay,blah blah. I sent him 3...
"Relist continuously whether it sells or doesn't sell" not working
All, I have my items set-up as "Relist continuously whether it sells or doesn't sell" which worked fine until 3 weeks ago. Since then they do not relist automatically. I contacted techincal support and they advised it had to be escalated as they coul...
Scam email from eBay [buro@ebe.com]
I received an email from the address above about item number #100052886952 requesting a quote for shipping costs. since I have no items for sale on ebay I assume this is a scam
Is a refund without return of goods normal practice?
I have a buyer who bought a vintage radio in working order but it must have been damaged in transit. he has opened a case against us. We have asked for the radio to be returned and then we will give a full refund. The buyer does not want to return th...
i just got a neutral feedback left by buyer who don't read english well. what can I do?
Guy.what we can do about this ? can I ask ebay to review it ?
Item Not Received Claims
Hi All, We seem to be recently getting an unusually high number of reports from buyers that their items are not received. About 1-2%.Mostly from new buyers with scores under 20-ish.We mostly send by standard large letter so no tracking, but that's ou...
AP is having an auction for unclaimed postal parcels
This is for those who have lost postal articles. I just heard on the radio that AusPost is having an auction for unclaimed parcels tomorrow Nov 8 at 9am - 980 items. Evidently a lot of people don't put return addresses on their mail. Not sure whether...
i agreed to combine postage.i adjusted the posted but after i sent the invoice it had the original p
i agreed to combine postage on two items.i went to send invoice & must have forgotten to delete original postage,now the poor buyer has an invoice with nearly double the postage,how can i send him a new invoice,i have tolld him about the mixup
Useful Australia Post Information re changes to Extra Cover & SOD
A change to the Signature on Delivery (SOD) requirement has been raised in another thread on Powersellers board. Thought I 'd post it on the general selling board for others who may not have seen the thread. Extra cover is now able to be purchased fo...
My buyers echeque was cancelled, Again?
So I finally have my buyer to pay, through paypal as an echeque.Now paypal said don't post it until funds are cleared, okay no problem. But the funds were cancelled.So I contacted the buyer letting them know. Did not receive a response.Got annoyed, c...
The items I sold last night are not in the sold section. I cant find where they have gone.
I sold 7 items last night but they did not appear in the sold section. I cannot find where they have gone. Can someone please help me!
Is there any protocol to follow .....when I had 1 watcher on an item I had to end?
Had to end my items due to unforeseen circumstances. One item had one watcher....should I follow through with letting the watcher know? If I should.....how do I go about that? Thanx so much for the prompt answer to my last question k____5!!!
Breach of Australia Post Rules?? - Postage/ Packaging Advice??
Hi all forum members..... I read with interest a post from another member about unfair feedback and it contained something interesting that I thought I would start a new thread. My Local Post Office (Franchise) wrongly advised me to use my Signature ...
POSTAGE ERROR
I have listed an item Free postage in error. Should be pickup only. Bidding has started. Is there anything I can do??? Thankyou
Language and literacy skills of Ebay Customer reps
I'll start by saying for the past 30 years I have been an English as a Second Language teacher and as a result have developed an great understanding and tolerance for the difficulties and challenges faced by new English speakers in their workplace an...
