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Forum Posts
Buyer abusing ebay money back policy
Hi, just wanted to see if there is anything I can do in this case. I have a buyer purchased 7 trading cards from me. One card is $1, three other cards are $60 each and, another three cards are $80 each. The buyer received the package and claim he onl...
Refund not received
Hi, I have a buyer who has not received an item I posted. I issued a full refund on the 12 August but he hasn't received that either.Where can I go to try an track where the refund process is at? Cheers Glen
International postage
I’ve always just picked Australia Post International Parcel and eBay has determined the cost dependant on where the buyer lives. Now, the only option is for me to determine the cost. How can I do that when I don’t know which country the buyer will be...
Australia Post price changes
Thank you, eBay, for the advance notice about changes to Australia Post charges on 5 Sept 2022. Does ebay automatically change the postage rates in my listings on that date?Regardsdougalaus
Payment on Hold & How to Refund without payment - eBay gliche doesn't work
In the past few months I have had 2 items (1 damaged so had to cancel before postage & 1 buyer wishing to cancel - she didn't read the listing). I have 100% rating but do few transactions as only sell a few items occasionally. The latter item this we...
Australia Post parcel price rise from 5 September 2022
Summary: Effective from 5 September 2022, we will be applying the following weighted average increases to the price of the products and services set out below:4.5% for Domestic Parcel services4.8% for International Parcel services3.5% for Internation...
Buyer claiming counterfeit product
Hi,I’ve sold an authentic Gucci bag a couple of months ago.The buyer unknowingly forego authentication guarantee by shipping it to PO Box. I have only found out after shipping the item as I’m unfamiliar with eBay authentication guarantee.The buyer le...
Resolved! Problems Sending / Lodging International parcels at my PO
Has anyone had any problems sending (by paying at the counter) or lodging AP prepaid postage International parcels at their PO in the last couple of days? My manager (who is lovely but may not be the brightest at IT) told me that a new system for sen...
BUYER DIDN'T PAY
Looking for some help please as cannot find direct help through eBay ??? A buyer bought an item from me but didn't pay and now doesn't respond to my requests for an update ?? I can't cancel the sale and so I can't resist it because I can't get past -...
Does revising a listing reset the 24h time it takes for it to appear on seacrches?
So I am selling some futsal shoes https://www.ebay.com.au/itm/134199116141 and if I search up the name by copy or paste or other means it doesn't show up. I have heard though that it does take 24h to show up on search and my listing hasn't been on fo...
Help plz
Ok I had a buyer she was in wa and I’m in nsw. She wanted to secure her item of jewellery from me so she pressed pick up then paid I emailed her said why did you do that she said because I’m waiting on other items In your auction to win several days ...
Buyer wants to pay extra for express delivery after auction ended, is it possible?
A buyer has texted me to ask me for an extra charge for express delivery, which I do not offer, after the Auction ended, is it possible to do that?
Resolved! Selling Multiple Books by the Same Author - allowing buyer choice but not getting burnt on post
Hi Everyone, I have a bunch of books by the same authors (e.g. James Patterson) and usually I'd bulk them together in a listing (say 8 titles) - usually what happens is I'll get buyers message me saying "I want 6 of the titles listed but I already ha...
Re: We’ve added a new ‘Required’ Item Specific in the jewellery category
"As you know, we recently implemented Item Specific requirements in the jewellery category. From 23 August 2022, ‘Metal Purity’ will also become a ‘Required’ Item Specific in this category. How to update your listings Click on the ‘Add Items Specific...
Managed Payments Not Being Received - Anyone Else Having This Issue?
We normally receive our payments from Ebay every Tuesday, however from the 31st of May these payments have stopped. I thought maybe they were just delayed, but now there have been three weeks in a row (31st, 7th and 14th) that haven't arrived.In my P...
