More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
Seller has requested a cancel because they purchased another item
Hi guys,Suggestions on what to do, please?I sold a video game, disc only, on Wednesday. Buyer has contacted me, just now, with this message: "Can you cancel this order, I have purchased a completed game instead."How should I go about this, please?
Resolved! RECEIVED A OFFER BUT OFFER OPTION NOT TURNED ON
G’day this is weird I have just received a offer on one of my listings but i have the best offer option turned off, how can someone make an offer ? eBay item number: 175196302971Hella LED Lamp
Digital wallet on the way?
eBay Announces Its First Digital Payments Wallet (ecommercebytes.com)
No notification when buyer requests total
Wondering if anyone else has had this problem recently. Several buyers have purchased using the cart, then clicked the request total button. Sales show up in eBay, but no sold messages (as has been the case since MP started) - annoying but not a majo...
Deleted sale
Hi is there any way I can recover a recent sale that I have accidentally deleted so I can put the tracking number in? Thankyou
Resolved! Feedback
Gday, all my Feedback (908) has disappeared - in my seller hub it reads Zero and when i click on all my feedback they have all gone received and sent - anyone else having a problem as well ?
personal information is shown up
Can anybody tell me why I can see all my buyers personal email addresses?. I thought that information was supposed to be confidential. So if I want now I can contact the buyer outside of ebay.
Best & cheapest way to post CDs
A friend of mine is re-jigging her ebay account with a new name and picture so she can sell some of her vast collection of CDs.I've never sent a CD as far as I can recall, and as I only ever use prepaid satchels for my items, I don't know what the op...
How to report fraudulent buyer?
Have a buyer, purchased a rc traxxas stampede end january 2016.Anyways, delivery has it as 1st feb. Just received a chargeback claim via paypal. No responses thru ebay. Great, sent the proof of shipping, labels, address dockets, tracking info. So I'm...
How to send buyer a refund with an extra amount to cover return postage?
Hi there, I sold an item and the buyer wishes for a refund, which is completely fine. I offered to cover return postage costs. When going to send the refund it won't let me add an extra $14.50 to cover the return postage.How would I add that extra am...
why does Ebay take a fee on postage?
Why does Ebay charge a fee on postage costs? We do not profit from this. I charge the exact fee it costs to send an item domestically, this is to be fair to the buyer. And this is also automated by Ebay as it makes uploading process easier. Ive just ...
Is Ebay making money from sellers who commit a criminal offence in Australia
I thought false or misleading information came under section 307b of the crimes act 1900 or i could be wrongIf some company advertise's a 2 year warranty and after 7 months the part fails and does not cover the warranty but ebay refuses to deal with ...
Ebay refunded a delivered item
eBay decided to refund a buyer even though the item was still under investigation by the courier. eBay decided the item was lost and therefore they refunded the buyer. However the item turned up a week later and so the buyer got a full refund and the...
double hold fee
Has anyone else been charged an on hold twice for the one sale?I have a buyer in WA who hasnt rec'd a parcel posted on 14th Feb and has put in a request and a negative rating. I understand this and have contacted the carrier who is following up the p...
Users Over charging for game/dvd postage
Just something I have noticed as I mainly buy dvd's and games on ebay but some postage payments some users are asking for is crazy. I have posted to pretty much every state in Aus before so I know roughly how much postage of just a dvd should cost bu...
