More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
Local shipping being charged when it is set at FREE
The last 2 orders that have come through have been charged with shipping when I have set ALL my items at free shipping within Australia... on my screen when i go to my store everything says free shipping but when they are $4 is charged! I don't under...
Resolved! Relisting fee
I have more than 60 active listings. If I delist to 40,will I then be able to relist without having to pay the fee? Thanks. Spoiler (Highlight to read)
Officeworks Mailman closing on 6th July, get your refund now
FOUND THIS ON OFFICEWORKS WEBSITE....Mailman parcel delivery by Officeworks is closing on Monday 6th July 2020.As a result, our Mailman range is no longer available online. If you have unused Mailman products and would like to use the service before ...
How to get satchel to post item in
I'm new to selling on eBay and want to sell my first item. Let's say if I were to list an item for the seller to pay $8.95 for postage, is that just for the label or for the satchel as well? How do I acquire the satchel to ship the item in? Does it g...
Main image not showing (multi colours) showing first colour only ??
Hi guys, I am seeing a problem with some of my listings, unsure if it is only me.When I search my item “Bling cat collar” I find my listing but it is only showing one colour/collar, yet when I see them in my “active listings” it is showing the main m...
why cant i leave negative feedback for non paying bidders , how do you find out if there non payers
why cant i leave negative feedback for non paying bidders , not sure it would stop them but at least the rest of us would know they dont pay, recently had a buyer with feedback of twelve , two were non paying but positive !!!!!! how is this positive ...
Ebay has removed my auto relist option, when will i get it back?
Ebay removed my auto relist option. I assume it was because I took up other selling offers. How can I get it back?
Why does eBay insist on 'Return Item' as the first option on a buyers drop down menu ??
Why not 'Contact Seller'. This would make sense as the fastest resolution would be achievedby communicating with the seller ( THEN to open a case if that fails ).On the surface it would appear that putting a ding in your service metrics is eBay's goa...
Revolting adverts showing at the top of eBay pages
Hello, For months I have been tolerating a disgusting, graphic paid advert displayed at the top of eBay pages when I am running my ebay store. It was a close up of someone's ear with earwax being pulled out of it. Today it seems to have been replaced...
What to do with buyers opened cases and receive full refund although items delivered oversea?
I was one of ebay top rated seller that paid ebay fee around $20k annuallyI sold many to oversea during the COVID timeand then some buyers were very tricky and wanted items to arrive within 2 weeks although I clearly stated shipping was delayed so ex...
Help
Hi I live in Adelaide Brighton and I'm looking for help, in my area selling my craft.
US buyer bought item, but international shipping wasn't an option
I had an item listed and a US buyer used the 'Buy it now' option. However, the only shipping options I had enabled were domestic options. I wasn't really keen on shipping overseas, but I guess I'll do it if he's willing to pay the postage. However, w...
Sellers - Please I need help. Buyers are unable to pay, it says I cannot ship to there location.
Hey eBayers. I need help. I am cancelling atleast 50% of my orders, even in Australia. Buyers are getting an error "the seller doesn't post to your location" they either get the error in the checkout before ordering, and some are getting the error af...
Postage rate table issue
I've set up my rate table but the postage is a lot higher than it should be. For instance freight for a playpen going to postcode 2155 should only cost $8.34 but it comes up as being $19.20. I use NETO for my listings but my rate table is through Eba...
Changing an address
Buyer has paid for goods but when I try to print label Message appears so click to amend after contacting buyer as they have an incorrect Suburb & postcode but is not allowed if you pay by monthy invoice.Ebay solution contact buyer cancel order then ...
