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Payment through PayPal not showing

Hi Guys, Have a buyer that is asking when their item will be shipped - however in my eBay it only shows that the buyer has marked the item as payment sent. She said she has paid via PayPal however when I go to my PayPal account I cannot see the trans...

User avatar by Community Member
  • 1863 Views
  • 4 replies
  • 0 Helpful

How to require a phone number from buyers?

I want to be able to require buyers to provide a phone number. I've gone into revise an item however I cannot see anywhere that I can set this. Can someone point me in the right direction? Or is it something that is set in paypal and not ebay?

User avatar by Community Member
  • 3703 Views
  • 27 replies
  • 0 Helpful

Sneeky Final Value & Shipping Fees increase to 10.9%

Don't know if anyone was made aware of the increase of the Final Value Sale and Final Value Postage has now increased to 10.9% I have 3 different accounts and none have received any notification of fees increasing. Another ripoff from eBay. Sellers a...

Ebay makes random copies of posting policies

I have about a dozen Business Postage Postage Policies which cover all aspects of my store.I regularly find that Ebay makes copies of these policies and randomly allocates some listings into these copies. So, for example, I have a postage policy set ...

Resolved! Ebay Satchel 500grams

Hello Just wanting to sort out some confusion I have with satchels. I have some spare Ebay satchels labelled "up to 500grms". Can I use it for the small satchel price up to 5kg, as I have to post something that weighs 1kg, as the up to 500gms option ...

User avatar by Not applicable
  • 755 Views
  • 11 replies
  • 0 Helpful

Not logging out fix

If you go into the ebay.com website that will let you log out and it seems so far to work. Was advised by ebay it is only a problem on the Australia site. It is taking a long time for them to fix tho, 4 days for me so far.

Resolved! How do people send small eBay satchels at less than $10? My calculations are tcorrect

If I charge $11 for postage the total cost works out at 23% above the $8.95 eBay charge. Ebay charges me $8.95 (Their 10.9% charge on that is $1.20) (Pay Pal charge 2.6% which is .23c forgetting the 30C per transaction as you are paying that for the ...

User avatar by Community Member
  • 1338 Views
  • 20 replies
  • 1 Helpful

Help me with this dispute please!

I sold a fitbit, its brand new in original box. Buyer paid, I posted it. The following day, the buyer started asking me questions about the warranty. I explained that its 12 months but we've had it in our house for a month already, have lost the rece...

User avatar by Community Member
  • 526 Views
  • 4 replies
  • 0 Helpful

Resolved! MY PAGE IS STUCK ON SELLER HUB

Hi,Can anyone help me.I clicked on 'my ebay' and it took me to the seller hub, with all these stats and figures, and no matter what I do can't get out of it.I chatted with ebay and did not help me, told me to clear the caches and cookies and that did...

User avatar by Community Member
  • 4099 Views
  • 19 replies
  • 0 Helpful

BEWARE SHIPPING OVERSEA'S AUSTRALIA POST INTERNATIONAL PRINTED LABELS

Well nothing ceases to amaze me. I would like to make all sellers aware of this major problem, you make up your mind what’s going on. International buyer buys item worth over $100 + shipping. Label cannot be printed thru Ebay label , so you can print...

User avatar by Community Member
  • 757 Views
  • 10 replies
  • 1 Helpful

International postage

I offer free domestic postage on many items, and for international I specify $3.20 which is the cost to send coins and stamps via letter. But when I look at the listing, it saysPostage:FREE Standard Postage | See detailsItem location:Port Macquarie ,...

User avatar by Community Member
  • 329 Views
  • 4 replies
  • 0 Helpful