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Forum Posts
Resolved! eBay accepted third party authentication for handbags?
I keep getting bags rejected by eBay authentication over authenticity concerns, despite knowing the bag's originator personally and/or certifying it with certain authenticators, that eBay doesn't care about. Then, I'm slapped with several day bans on...
How to dispute negative feedback left
A buyer recently left me negative feedback without contacting me first on the grounds that i had tried to give the impression the item is new even though it clearly says used in description. The pictures i provided showed the imperfections in the ite...
ebay sent payment to old bank account - won't respond to messages to get the payment re-sent
I did not update my bank account details (yes, my fault) and ebay sent two payments to the old account. I contacted them on 22 January but had no reply. Any ideas on how to get them to speak with me about this?
my account is restricted and i really dont know why
hi, i have been an ebay member for a few years now, and thought i might try my hand at selling, when i started it came up with this message: Your selling privileges have been restricted because our records show that your account is connected to an ac...
Resolved! Item sent but not received
I sent an item to a customer in January and they have not received it. It stated there was no tracking on the parcel. Do I need to refund the item? I am not sure if they have received it and they could be lying.
Resolved! New listings page format is terrible
Who's bright idea brought in the changes to the listings page.Cumbersome, can't tab quickly through, page needs to reload to bring up pull down menus.It slowed down the process of listing items. Stupidity.
defamatory buyer feedback
what can be done to challenge defamatory buyer feedback?
Postage help
So I’m new to selling on here and I’m trying to set up postage fees. For what I’m selling someone could buy multiple items and the postage will cost me the same but if they buy like more than 3 it’ll go up. For example if they buy 1-3 it’ll cost me $...
Photos not uploading - block of colour instead
See screenshot at https://imgur.com/a/VLiDtsZ I upload my photos and ebay transforms the photos into blobs of solid colour for some reason. The photos are .jpeg, less than 1MB each, less than 1600 x 1600 and greater than 500 x 500 pixels. As you can ...
How to make an invoice?
I am having difficulty finding the "invoice" drop down in the Sold menu, even after following instructions from Ebay and Google. The background is that a buyer messaged me to say they would offer a lesser amount which I accepted by message. Now I can...
Buyer Claims Missing Parts for Refund - But Doesn't Understand the Product!
Hi everyone, I realise these types of silly refund requests truly give credit to warning labels such as Caution: Iron is for clothes and will not reduce wrinkles on face. So I have a woman who bought a replacement fabric component for a pram. My pict...
Is this a glitch or is Ebay stopping contact with buyers?
I have a regular buyer who bought from me tonight, and who runs an Australian and a British address depending on where he is bidding. When he buys multiple items, I contact him to ask him to let me know when he has changed back to the Australian addr...
Resolved! UK buyer leaving expensive item in UK customs. Is this the start of a scam?
Hi all. Have been a member for over 20 years but this is only the second thing I have sold.Is a high value antique item sold to the UK for $1999. Seller was aware prior to buying that they would be liable for VAT and import duties and had no qualms w...
Payment on hold
Hi there, The buyer confirmed that she received the goods via private message on eBay but not updating the status of order on her end. I personally delivered the goods to buyer's house. Is there a way for eBay to release the "on hold" funds?
Defect rate report and dashboard...
I only just realised you can download a defect report and see what transactions for defects (duuhhhh). So anyway, a few things I notice - 1. The percentage they have as defects against feedback is wrong. For example, it says 3.45%, but 6 defects is n...
