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Seller Centre has answers you can trust for all your selling questions.

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Closing a Return

We had a buyer open a return claiming faulty item. Buyer then left positivie feedback stating all good. We sent several messages to the buyer asking for clarification and heard nothing back. This was 8 or so weeks ago. Can we close a return after a p...

I sold an item to a US based customer.I sent with skippy post using tracking. Item disappeared.

Ebay refunded customer even though I had a certificate showing item was delivered. I then see the same 1 of a kind item for sale by the same buyer.I notify eBay and they do nothing? WT. Do I have a legal case against ebay considering I notified them ...

I'm not receiving Notifications

Hi, All of a sudden, I've stopped receiving the "Sold" email. I have rung Ebay and they have said everything is fine their end. I have checked our end and all is ok. Does anyone have any other ideas as to what it could be? Was receiving them Monday l...

Question about selling

I've been on ebay for about 16 years, it was a great place to sell, and buy, for years. Until the buyer changes came in a few years ago. I got ripped off a few times and decided to exit the selling business. Every year or so I have a pile of junk to ...

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  • 1213 Views
  • 12 replies
  • 4 Helpful

Resolved! click & collect at Woolworths

Click & collecthas been placed into some of my listings. I don't know how and I want to get rid of it - can anyone help please?

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  • 945 Views
  • 6 replies
  • 0 Helpful

Am in desperate need of help.. EBAY WILL NOT HELP...

Hoping someone can help me find a resolution... I have been an ebay seller for over 10 years.. and have always conducted myself in a professional manner... HOWEVER..I had a problem in September, where 3 people lodged disputes saying they had not rece...

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  • 2319 Views
  • 23 replies
  • 0 Helpful

What amount are Ebay fees based on?

Hi. As a seller if I give a discount to a buyer after the auction (which I place in the buyers invoice) has finished does Ebay charge me fees based on the original amount or the new amount resulting from my discount ? Thanks.

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  • 656 Views
  • 4 replies
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Making Terms of sale (esp. Postage cost) explicit

I think sellers' worst critics are probably other sellers ! This is not a complaint, but rather an observation, based on my own experience as a buyer last night. I purchased two art prints (unframed) and although the seller combined postage for the 2...

Buyer wants refund - 'item not as described'

Hi all, I've encountered a problem with a recent buyer and thought I'd come on the boards for some advice. This buyer purchased an authentic branded belt from me after many negotiations of prices, and saying that she seems to have seen some marks (wh...

Been on Holidays, and have come back to disarray. :(

O.kSo I set my store to holiday mode. From the 4th of Jan to the 25th. I leave all my items up there for sale still as I thought it would be best to get some sales rather than none from removing my listings whilst gone.So I sit down this arvo, go int...

Positive comment as negative feedback

I just got my first negative, and while it may not affect my sales as only a casual seller, it is disappointing. Strange thing is buyer left postive comment, so how do you accidently leave negative when it has several promts before you actually post ...

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  • 2239 Views
  • 12 replies
  • 0 Helpful

Unfair feedback due to Aust Post slow delivery

I received my first negative recently which dropped my feedback score from 100% to 97.5%, which looks really bad. Not sure why it dropped so much even though I have over 100 feedback total. Also felt it was unfair feedback as I posted the next day af...

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  • 1722 Views
  • 14 replies
  • 0 Helpful

No wonder some Buyers get cranked off

I'm a hobby Seller on eBay and am used to the often ludicrous, unrealistic and outlandish demands of some Buyers but, now I reckon I've struck the most unreasonable, arrogant and selfish Seller out which makews some of the most impossible Buyers seem...

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  • 700 Views
  • 4 replies
  • 8 Helpful

One off courier

I am selling a guitar and have been asked to ship from Melb to Bathurst. Never sent anything this big so am looking for advise/options for couriers. The guitar is listed for $1,000 so I am guessing I should insure. Any suggestions? Ta.

User avatar by • Community Member
  • 452 Views
  • 3 replies
  • 0 Helpful
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