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Seller Centre has answers you can trust for all your selling questions.

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GST

Can someone please explain why Ebay shows a price for an item which doesn't include GST. I often receive offers that look inviting but when I go to check-out Ebay then shows a different price which is then inclusive of GST.Ebay is able to readily con...

Resolved! Extended time away?

I'm going to be away for almost 3 months - has anyone paused their store for 30 days, then done so again? I don't want to take all my listings down and relist - far too much work appreciate any advice

Authentication Process

I was totally taken by surprise that ebay enforces an authentication process for a pair of shoes I sold recently before payment is released. My understanding is ebay open your parcel, check the contents and then send to the buyer. Seems the process i...

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  • 537 Views
  • 4 replies
  • 0 Helpful

Cancel Order

Hey there, I sold an item in late September and contacted buyer after a couple of weeks. No payment has been received and trying to cancel but is beyond 30 days. Any advice on how I can cancel without incurring fees?

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  • 289 Views
  • 4 replies
  • 0 Helpful

Selling masks

I am unable to sell face masks on eBay, why ?? Has anyone else encountered this issue ??Thanks in advance

Getting paid

I recently sold an item. I got a notification saying I need to upload documents to prove my identity, which I have done and it’s still saying my account is locked as you need to verify information. Can anyone help with this? thanks

Un mark as paid

How can I un mark something as paid I accidentally hit the button to say that I have received payment when in fact I have not!?

User avatar by • Community Member
  • 383 Views
  • 5 replies
  • 0 Helpful

Dirt bike

Hi I have sold a bike on here I accidentally hit the button saying I’ve received payment when I haven’t and the buyer is giving me the run around he is saying he has payed but I have not seen any money in my account he sent me some stupid QR code say...

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  • 290 Views
  • 5 replies
  • 0 Helpful

How do variation items work with item specifics?

Let's assume you sell T-shirts. You have a plain shirt and a striped shirt and each is available in various sizes. This type of product you'd generally use variation items. One for plain shirt and another for striped shirt and once you click them you...

User avatar by • Community Member
  • 206 Views
  • 1 replies
  • 0 Helpful

Resolved! public liability

Hi, just wandering how many have public liability insurance for their ebay store, have tried to find out and was told I wouldn't get it because I sell to many bits and pieces any advice please Thanks

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  • 4165 Views
  • 21 replies
  • 0 Helpful

Postage charged but not in final payment?

Hey, ok so I sold an item for $500, with an agreed postage cost of $65. The buyer made a single offer of $565 so I accepted. I went to invoice it out at $565 with $0 postage and it wouldnt let the buyer pay, saying postage cant be $0. I then adjusted...

User avatar by • Community Member
  • 509 Views
  • 14 replies
  • 0 Helpful
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