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any advice on return?

i really dont know what ebay thinks its doing by encouraging buyers to not have to bother reading listings or be responsible at all for what they are purchasing?A buyer has bought a speaker dock and hasnt bothered to read the listing properly and mak...

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So they are working on the problem?

This is part of their blurb in the Seller centre for Seller Protection . We're continuing to work hard to make selling on eBay as hassle-free as possible. Some of the things we focus on include:Enhancing detection methods to identify and block buyers...

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Note To eBay

eBay! Your watchers on Auctions/BIN's is an outdated setup! Some of us need a "Clear Watchers" option like Quicksales employs so we can rid the page of time wasters! Watchers rarely bid/buy & are usually no more than window shoppers or sellers of sim...

INR case when buyer had incorrect address

So I got a case opened for INR and on confirming the delivery address with the buyer they had failed to update their address details when they moved. They went to the old address and the people there have told the buyer that they sent the order back....

Return Policy sucks

OK had a buyer return a product under parts missing or whatever, yes was missing a AU power adapter, and was another small problem, took 5 seconds to fix, buyer has sent the item back for refund ( no drama ) have just marked it as delivered to us, bu...

Resolved! Help with change of mind process

Have a buyer who has not paid for item and now does not want it. Not had this situation before on the new policies on refunds. Do I just cancel the item stating change of mind by buyer or do I let the process of Unpaid strike take effect? Buyer has a...

Resolved! Licencing and Copyright

We are wondering where one goes to find out if some kind of licence is available to sell certain products. eg Peppa Pig or Frozen products.And then where do we go to obtain such licences/permissions to sell.Does the ebay VERO program have a web site ...

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Posting items overseas from Sydney

Hi AllJust want to see what couriers or freight companies people are using to send items overseasI've been using skippypost which has proven to be slightly cheaper than Aust Post BUT EXTREMELY EXTREMELY slow!!!You first send the item to their office ...

How do I re-send invoice for Combined Items.

Help! My standard practice is to invoice as soon a item sells, then if payment not received I re-invoice 1 day later. Both of these state "Immediate Payment received". After that Unpaid Item Assistant kicks in on day 4. -- NO EXCEPTIONS However, I ha...