can I try to remove marks from clothing before opening a dispute?

[needlessjunk]

Hi, after a bad experience buying clothing off ebay I decided to try again......

purchased a couple of pre loved items they arrive and both have marks on the front.

one I don't think the marks will come out the other item may come clean.

the marks stand out, they are right there on the front of the items, can't miss them really.

only fault on one item is the mark on the front the other item has marks on the front a cigarette burn on the hem at the back (could cut a bit off the hem and re-hem) and 2 large holes on the inside of each side where I'm guessing breast pads were cut out (not sure if I can do anything to fix that)

question is can I give the items a wash, try to remove the stains now or should I open a dispute before doing anything?

I have messaged the seller haven't heard anything back yet but did only message them today so will give them a chance to reply first.

they are preloved items, the listings didn't mention the stains or the other faults but I also didn't ask if the items had any stains, burns or cuts, can I still open a dispute or is it just bad luck and part of buying preloved clothing?

if I can get the stains out then I can wear one item and try to fix the other problems on the 2nd item but if the stains don't come out they are wearable if you don't mind the stained look.

thank you for your help

[davewil1964]

If I was, i don't. if I wasn't, I don't. But I can only see one poster attacking another for what that poster THINKS is incorrect information.

Work it out. You have a history of disagreeing with me. Even when you admit you don't understand the question.

[thecatspjs]

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@davewil1964 wrote:

If I was, i don't. if I wasn't, I don't. But I can only see one poster attacking another for what that poster THINKS is incorrect information.

Work it out. You have a history of disagreeing with me. Even when you admit you don't understand the question.

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lol I really truly have not idea what you mean

do you mean Amber is having a go at moi ?

[thecatspjs]

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@amber-eyed-girl wrote:
Basically, you are going to have to pay return shipping if you open a Paypal dispute to get your money back.

So it's worth talking to the seller first to see if they are willing to pay for cleaning, if you want to keep the items.

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No, that is not necessarily the case.

As the items are of such low value the OP can seek that the goods are not returned on the basis of the high post cost relative to the value of the goods.

If the seller was an Australian Business, Paypal must be guided by the relevant provisions under Australian Consumer Law which indicate this is in the event of a return (which is good for the OP to mention in any dispute).

[thecatspjs]

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@amber-eyed-girl wrote:
Cats, now you are getting personal, everything was alright, I thought we were having an interesting discussion.

I expressed an opinion based on dealing with over 1000 sellers. There have been, as you might imagine, some issues.

It is perfectly fine to ask/negotiate with a seller before entering into official disputes, that's not my opinion, it's fact.

You saw that as encouragement to scammers. It was answering the question.

As I said, I was fine with this thread and all posts.

It was done, and at no point did I take offense or anything.

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What part of my post is personal ?   I was responding to Dave's post with my view.

Bahhahahaha this is bananas IMO IMO IMO IMO .

[li.vish]

Hello, everyone. This discussion is getting a little heated. Could we please communicate with a more civil tone. Thanks!”

[davewil1964]

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@li.vish wrote:

Hello, everyone. This discussion is getting a little heated. Could we please communicate with a more civil tone. Thanks!”

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Unlikely

[thecatspjs]

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@li.vish wrote:

Hello, everyone. This discussion is getting a little heated. Could we please communicate with a more civil tone. Thanks!”

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Maybe one day ....

[amber-eyed-girl]

As far as I could see, there was no battle, or issues in this thread.

I don't post any views but my own; I check anything I post to the best of my ability.

I try to post with courtesy and consideration towards others, and respect their opinions.

If we meet again on these boards, I hope it is on friendly terms, as I assumed this was.

goodnight Cats.

[thecatspjs]

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@thecatspjs wrote:

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@amber-eyed-girl wrote:

Decide whether you would like a partial refund for cleaning/repairs, or a refund.

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A buyer may seek a partial refund, however a seller is under no obligation, either due eBay policy, paypal policy or the law, to provide one. 

(though why the OP would want a partial refund for stained clothing I am not sure  - they are far better off to seek a refund without return due to very low value of goods relative to high cost of posts)

[amber-eyed-girl]

Do you have any groups, Cats? It's interesting to hear different views.

I hope you have an independant approach to posting if you do. You seem to believe posters have a pack mentality.

That might be the case for some, like in real life; some people don't feel comfortable expressing opinions of their own, or may feel the need to go along with others.

Have a nice day tomorrow cats.