cancelled transactions ?

[bede3823]

just got the message from ebay about protecting my selling account.

They upgraded my stars etc

Looking down my dashboard it says 0.53% of my transactions had defects.

Hey,  what defects???

Then i notice cancelled transactions = 0.53%

So because 2 buyers purchased in error, one international when the system should'nt have allowed it, that is considered a defect towards my account??

If thats right it sucks

[pennyforum14]

It depends on what option you chose when the transaction was cancelled, if you choose Buyer made mistake or changed mind, it should not count as a defect.  Is that the reason you chose when requesting the cancellation?  Did the buyer agree to the cancellation?  If they didn't agree, or ignored the request, then Ebay counts it as a defect.  If you chose Buyer error and the buyer responded agreeing to cancel, then you can contact Ebay and request the removal of the defect.

[2011.narelle]

General view on that message is that it is just spin & no changes are made or that eBay be removing defects from before the time when they weren't meant to count.

Thread on eBay U.S about this titled "We're protecting you from us".

Title of the year i think.

If they removed any eBay given defects,it would be in anticipation of all the new ones you are going for SNADs under the MBG.if it is real it's just a headstart.

[bigbrickshop]

If you sent a Cancellation request and used the correct reason "Buyer wanted posted to location I don't post to" or whatever the wording is you earn a Defect. You need to lie and say "Buyer changed mind". Stupid, stupid system. Why does the system allow an Aus buyer to make a purchase, request the item be shipped overseas when the seller clearly doesn't do international shipping, then penalises the seller!

Lesson learned the hard way.

[bede3823]

both were buyer fault, one from a country i dont post to which should not have technically been possible and the other buyer bought by mistake or changed mind.

How are either of those my fault or a defect?

are they dirty on sellers for refusing to post internationally?

[bede3823]

this buyer wasnt in australia or on an australian account.

They were from isreal.

I contacted ebay and asked them how was it allowed to be processed at all?

They were surprised and siad they would certainly check into it.

I havent heard anything back, not that i expected to.

The buyer was ok and agreed to cancel but now i learn i got a defect for it?

[i-love-my-sheep]

I've only had to do 2 cancellations and both times I used the 'other' option. I didn't get a defect for either.

In regards to international blocks, have you actually blocked overseas addresses, or just not offered international postage on your listings?

Try this link and make sure all the boxes are ticked. You don't need to tick each country, the top box will tick them all if the options are expanded. Select apply to current listings and you should be set. http://cgi5.ebay.com.au/ws/eBayISAPI.dll?ExcludeShippingList

[lizzy6107]

I have a buyer purchased 3 weeks ago. finally answered me this morning, sister purchased by mistake etc etc...

so I request cancel purchase, bought by mistake.. and within a minute, I have a defect for cancelled transaction.

How many defects is one allowed or what % per measured period?

[lynne8221]

Wish I had known this a few weeks ago. 

Buyer in Mexico purchased a book - how, as I don't allow International purchases??? & then I copped a defect for requesting a cancellation.

Ebay have said they'll "protect me" & remove it - still waiting, waiting....

Such is life...

[i-love-my-sheep]

Have you actually blocked international buyers, or just not offering international postage. If it's the latter, see my post further up this thread.