eBay & PayPal advising different shipping addresses for a buyer.!

[tazzieterror]

Last week eBay started including the buyer's shipping address in their "Sale confirmed:..." emails.

Today I have made a sale, and the shipping address in the eBay email is different to the shipping address given in the PayPal payment confirmation! What fun!

Obviously I'll check with the buyer and alert eBay to the discrepency, but just wanted to make this issue known so others can avoid a potential problem.

...And while typing this, the buyer has responded to confirm that it is the address provided by PayPal that is correct, and that the one displayed in eBay's email is a previous address from 7 years ago. So it looks like eBay's system can potentially source the incorrect address from their records.

When I go to create the shipping label through eBay, however, the correct address (i.e. the PayPal sourced one) is being displayed.

Go figure.

[*tippy*toes*]

Great to hear!

[Anonymous]

Today I posted an item to the address in Order Details. When I went to enter tracking a different address was showing in order details. This first started when ebay went to theif new seller hub format, I lost £200+ of stock to the 'wrong' address and thought I was going mad as I must have entered the address incorrectly. I sarted taking screenshots of every deal to ensure I was oK. This is the fourth time two different addresses have shown on the order details page in subsequent log-ins. Ebay promised to refund me in January, then I heard nothing more. Why can't they just provide an address and stick to it!

[sandypebbles]

The rules might be different on the UK boards so best ask there

it Is the buyer who provides their own address, not ebay

This topic is well over 2 years old, a lot has changed since the comments here were posted