eBay & PayPal advising different shipping addresses for a buyer.!

[tazzieterror]

Last week eBay started including the buyer's shipping address in their "Sale confirmed:..." emails.

Today I have made a sale, and the shipping address in the eBay email is different to the shipping address given in the PayPal payment confirmation! What fun!

Obviously I'll check with the buyer and alert eBay to the discrepency, but just wanted to make this issue known so others can avoid a potential problem.

...And while typing this, the buyer has responded to confirm that it is the address provided by PayPal that is correct, and that the one displayed in eBay's email is a previous address from 7 years ago. So it looks like eBay's system can potentially source the incorrect address from their records.

When I go to create the shipping label through eBay, however, the correct address (i.e. the PayPal sourced one) is being displayed.

Go figure.

[tazzieterror]

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@lyndal1838 wrote:

Use the address given in the paypal notification.....that is where the buyer wants the item sent to.

While you are getting address notifications from paypal, use them.

When the only notification is from ebay.....well good luck with it.

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Thanks lyndal, but I'm already well aware of the correct way to handle this, I'm simply letting others know the issue is still in play.

There's no need for you to keep replying each time there's an update.

[tazzieterror]

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@danieh_6 wrote:
Yeah you get 2 emails really can't be that hard and I don't think it will ever be fixed due to buyers having multiple addresses.

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It's not hard at all. Just an update - thanks for your input as always.

[tazzieterror]

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@davewil1964 wrote:

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Once the buyer pays, the order details will show the correct, nominated by the buyer at checkout, address. Like it does now.

That's what I'll be using

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One seller has reported otherwise.

[south.coffee]

Got one order yesterday. PayPal address said Sydney, eBay address said Brisbane. Emailed buyer for confirmation and not heard back. Best to err on the side of caution for time being...

Hand delivering two 'local' orders tomorrow seeing as the fuel cost was less than the postage plus a ride in the countryside a bonus.

[tazzieterror]

Yeah I'm emailing just in case though I'm yet to have one where the PayPal address is wrong.

A couple of buyers had forgotten they'd left their old addresses on file so appreciated the message anyway as it reminded them to update.

[south.coffee]

I am seeing one in five buyers address as wrong, either they can't spell their own street name, don't know what suburb they live in, or simply a wrong postcode. Not to mention the CAPS key !

MyPost auto address feature sorts it out.

[tazzieterror]

I don't sell heaps but am still surprised than more than 25% of my sales have this issue.

[everard6920]

Okay so the strategy seems to be to ignore the address in the eBay email, and check the address in the Paypal email against the one on the order details page.

The one on the order details page is the one they selected during checkout, as far as I can tell. In the case of the person who said their customer's was wrong - perhaps the customer had selected the wrong address in Paypal?

I'm finding that all the Paypal email addresses and order details addresses match up. As a precaution, I've been checking each one and also taking a screenshot in case eBay does something quirky like changing the addresses on the order details after they "fix" this glitch ...

[tazzieterror]

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@everard6920 wrote:

...

I'm finding that all the Paypal email addresses and order details addresses match up. As a precaution, I've been checking each one and also taking a screenshot in case eBay does something quirky like changing the addresses on the order details after they "fix" this glitch ...

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I'm actually thinking eBay might have now corrected this issue. My last 8 sales have all had the correct postal address in the eBay email, and as of 3 August (could be earlier, as I had several days without a sale—it's probably been since the start of the month), eBay have updated the format of the 'Your eBay item sold!...' emails.

[tazzieterror · Accepted solution]

Further to the above, after several more orders all with correct addresses showing in both respective emails, I reckon this is sorted.