isnt australia post refunding on lost parcels anymore?

Hi in 7 yrs i have only had to refund around 4 buyers with items not received. Australian post always used to send a money order out if they couldnt find it. I have had a lady buy some items that went into a large prepaid bag worth $60. I know its only covered to $50 but.... i have just received a letter today saying they wont refund as it was an ordinary article and they have 22 million items daily and its not possible to track it down??

So if this is so looks like we all need to register everything, im pretty shocked this time they wont refund when i personally handed it into the post office.
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Re: isnt australia post refunding on lost parcels anymore?

i never know post office would scan C&S satchels. i always drop in Redbox, however sometime the parcel never get scanned ,luckliy my buyer received at the end ๐Ÿ˜›


i rang customer service once and asked why isnt my parcel get scanned? the lady answered me "sometime the scanner doesnt work."


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Re: isnt australia post refunding on lost parcels anymore?

If you are worried about standing in line, suggest to your post office they do what ours does; provide a secure drop off point at the end of the counter.  Same sort of thing that most movie hire stores do when returning a DVD. 


 


That is, as the pack or parcel has already been prepaid, you drop it into the secure bin and walk away.  Then, when the counter staff have a spare moment, they scan them in and put them in the pile for collection.  You benefit because you donโ€™t have to wait in line.  They benefit because it makes more efficient use of counter staff time.


 


As for fraudulent buyersโ€™ making lost in post claims, this has not been my experience. 


 


We used to find when sending items regular post (or click and send equivalent) that about 1 in 200 never arrived.  We then started using DO NOT SAFE DROP (DNSD) stickers and it reduced to about 1 in 1000. This indicates to me that the main reason for lost in the post claims is not dishonest buyersโ€™, but buyers who simply do not take the necessary precautions to ensure the security of their purchase after it has been delivered.  


 


This is the reason why for a long time now we no longer reimburse buyers for items sent regular post, and especially where the buyer stipulates a DNSD sticker is not to be used.


 


Oh and just for completed sake, I have been sending items regular post for years and in all cases where buyers' have lodged PayPal claims, though PayPal initially found postage was not proved, when push came to shove, they reversed their decision.

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Re: isnt australia post refunding on lost parcels anymore?

SLIGHTLY OFF TOPIC but reflects that continuosly changing playing field that corporate business are now using which is borderline monopoly practices when it is used by our own postal services against the population of an entire country!!

 

When dealing with the corporates they are becoming increasingly deceptive and the smell is what is normally classed as stench.

 

In the latest scam perpetrated by Auspost it appears that they are deliberately delaying standard letters in the hope that many people will be forced/choose to move to express post. Go to the auspost site and see how transparently deceptive they are by placing express post as the default response to letter rate queries and then after some head-scratching and desk thumping you eventually unintuitively find the standard letter rates buried under another tab. Another case of disruptive innovation? .. methinks yep!!

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Re: isnt australia post refunding on lost parcels anymore?

Why dredge up an old thread like this. The last post was over 1 year ago.

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Re: isnt australia post refunding on lost parcels anymore?

to be fair, they did fess up to being "slightly off topic" LOL


Some people can go their whole lives and never really live for a single minute.
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