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the roll out of ebay managed payments

i'm sure a lot or most of you probably received the managed payments email this morning. in case you didn't, or missed here - ebay is rolling out managed payments later in the year with pre-registration opening shortly.

 

more info is located at https://sellercentre.ebay.com.au/managed-payments

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Re: the roll out of ebay managed payments


@danieh_6 wrote:

I just put this on another thread, but man i didn't know it was held for shipping item now HAHAH what thats messed up. but anyway you fellas might agree.

Also just a thought what about sellers who ship without tracking and/or services

There's a lot of threads going. But I just want to put out my 2c in considering there are people from eBay reading reading this.

No-one from ebay reads the boards so if you think they will see this then you are sadly mistaken.

This primarily benefits eBay, no body else.

The points are:
- eBay will no longer collect fees at the end of month etc, so this will people won't be able to cancel paying for their fees anymore.

- eBay now have the right to withheld your payment for what ever reason, which is a bit concerning when eBay isn't a financial institution at least in Australia.

Paypal can also withhold you money at ebay's behest so no difference that I can see there.

 

- Afterpay, Google and Apple Pay and other payment methods can be done through paypal, its no silver lining that eBay has special relationship with paypal. How else could they collect taxes for $1 items from china and not get slugged a 30c transaction fee or 5c if micro seller
- eBay will now require bank statements? Really? also who owns 25% of the business? Again is this amazon its eBay, I believe eBay is a market place not an employer. What if you are an individual

- This will now also delay payments, I UNDERSTAND the notion of scammers getting money instantly but this is bad for sellers who need cash-flow.
- Afterpay in Australia is minimum 50AUD, so why would micro sellers signup to this if all their transactions are less? Also what about PayPal holders who have micro seller? this effects them.

- $22 for a lost dispute? really? why? This doesn't make sense, a buyer could send you back and empty box and you could lose a dispute, why is that your fault. As soon as a buyer files a dispute in the old way regardless of the reason the money is held and that is completely fair.

Do you mean the fee for a chargeback?  Paypal has that as well although at the moment it is only $15 as far as I am aware.

 

- I don't see this driving anymore sales, only driving more profits to eBay and afterpay.

- eBay now have more control over your money.

There's only one real benefit I see out of this, eBay will have to registered as a financial institution at least in australia, and then there is actually an ombudsman for that,. and maybe you can appeal ridicules bans and fraudulent charge-backs, Maybe even fraudulent neg. feedback dare I say

I doubt that ebay will have to register as a financial institution in Australia.  If they do they are leaving it a bit late as they are not yet registered and they are rolling out the new payments system imminently.

 

Paypal is registered as a deposit taking entity which covers ebay dealings and I have no doubt the new Adyen

 

platform is similarly registered and will cover ebay as well.

I dislike eBay just as much as PayPal, but these changes don't help sellers. Considering the current world situation hopefully this doesn't go ahead. I suggest not signing up for it if you can

I will add anymore points if i think  of them


 

Message 71 of 699
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Re: the roll out of ebay managed payments

As far as I understand, eBay will only 'manage' the payments, using 3rd party financial institutions, so are not themselves a financial institution, no more than say a Real Estate or Solicitor is when they hold money for buyers/sellers until settlement.  Quoting from their text: 'When eBay manages your payments, buyers can use a variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.'   I imagine, as they will be administrating large amounts of small transactions, a workload is taken off the many institutions, so they offer a lower rate to eBay (much like large businesses get a lower credit card % fee than small retail does), and in effect, they are passing some of the saving on, because they do have to remit GST to the Australian Tax Office, so even though those of us that can't claim the GST are a little bit down, those that can claim GST will have a win.  (not being able to claim the GST will only hit me by about $2-5 per month, depending on sales, so not much in the big scheme of things, certainly not worth ditching eBay sales).  The only sales that will result in more fees would be direct bank deposit, if they are channeled through eBay (not sure if they will be, or if they won't be offered anymore???), but personally, I only get 2 or 3 a year, so again, not a big impact, and if eBay did handle them, it would actually save me having to check bank statement every morning and the customer would not be in doubt that the money is being received or not, so it could actually be an advantage, as eBay won't list item ready to send until the money is received.

 

Banking insitutions can charge anywhere between $20 - $100 for chargebacks, and considering eBay are handling them for all the banks as well, the fee seems moderate as an average.  I believe chargebacks usually only get charged to seller if you don't do the right thing, so what is the problem?

 

Not signing up will only mean they will probably stop sales on your store until you have payment method signed up, or they hold your payments in Trust Account until you do, so don't think that is a good idea unless you want to ditch eBay altogether.

Message 72 of 699
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Re: the roll out of ebay managed payments


@lyndal1838 wrote:

No-one from ebay reads the boards so if you think they will see this then you are sadly mistaken.
- Referring to eBay.com forums which is 100% true, there people from ebay posting on the forums

 

Paypal can also withhold you money at ebay's behest so no difference that I can see there.

-Yes but paypal, will always pay out your money and also you can see which money is on hold, imo its a lot more clear, and also you can take them to afca if you have an issue

 

Do you mean the fee for a chargeback?  Paypal has that as well although at the moment it is only $15 as far as I am aware.

In my experience both physical and online trading I have NEVER been charged for a chargeback other than the payment itself, is there something I am missing?

 

I doubt that ebay will have to register as a financial institution in Australia.  If they do they are leaving it a bit late as they are not yet registered and they are rolling out the new payments system imminently.

I was told by customer service they are one already for 3 years, but I personally think they will need to as australia has tight regulations on this. There is companies such as stripe & square, that are exclusively payment processors that are registered as one and via AFCA

 

Paypal is registered as a deposit taking entity which covers ebay dealings and I have no doubt the new Adyen

 

platform is similarly registered and will cover ebay as well.


Sorry i dont get this last one?



 

Message 73 of 699
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Re: the roll out of ebay managed payments


@needsome12vbasics wrote:

As far as I understand, eBay will only 'manage' the payments, using 3rd party financial institutions, so are not themselves a financial institution, no more than say a Real Estate or Solicitor is when they hold money for buyers/sellers until settlement.  Quoting from their text: 'When eBay manages your payments, buyers can use a variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.'   I imagine, as they will be administrating large amounts of small transactions, a workload is taken off the many institutions, so they offer a lower rate to eBay (much like large businesses get a lower credit card % fee than small retail does), and in effect, they are passing some of the saving on, because they do have to remit GST to the Australian Tax Office, so even though those of us that can't claim the GST are a little bit down, those that can claim GST will have a win.  (not being able to claim the GST will only hit me by about $2-5 per month, depending on sales, so not much in the big scheme of things, certainly not worth ditching eBay sales).  The only sales that will result in more fees would be direct bank deposit, if they are channeled through eBay (not sure if they will be, or if they won't be offered anymore???), but personally, I only get 2 or 3 a year, so again, not a big impact, and if eBay did handle them, it would actually save me having to check bank statement every morning and the customer would not be in doubt that the money is being received or not, so it could actually be an advantage, as eBay won't list item ready to send until the money is received.

 

Banking insitutions can charge anywhere between $20 - $100 for chargebacks, and considering eBay are handling them for all the banks as well, the fee seems moderate as an average.  I believe chargebacks usually only get charged to seller if you don't do the right thing, so what is the problem?

 

Not signing up will only mean they will probably stop sales on your store until you have payment method signed up, or they hold your payments in Trust Account until you do, so don't think that is a good idea unless you want to ditch eBay altogether.


Can I ask you, besides bank transfer or gift card? how is that any workload off of any finicial financial institution when its mostly done automatically. Also no offence, you can't compare to real estate because not only do they have to be registered, but also the real estate is mostly put into trust accounts. its completely different. You need to compare this to something retail related.

In terms of bank transfer, yes i agree the time and all that looking it up if you were ebay or yourself, I do have a different method to make it easier. But yes they are rare.

 

And in terms of the chargeback fee I have never been charged a fee for a dispute other than the amount itsself both physical and online stores,

lastly yes i do understand but at the same time I would like to see more clarity from ebay and they did specify other than sales drop you didn't have to do it.

Message 74 of 699
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Re: the roll out of ebay managed payments


@danieh_6 wrote:

@lyndal1838 wrote:

No-one from ebay reads the boards so if you think they will see this then you are sadly mistaken.
- Referring to eBay.com forums which is 100% true, there people from ebay posting on the forums
Very true but we are on ebay.com.au where ebay does not read or respond.  On the very rare occasions when the do post some official information their posts are clearly labelled as being made by ebay.

 

Paypal can also withhold you money at ebay's behest so no difference that I can see there.

-Yes but paypal, will always pay out your money and also you can see which money is on hold, imo its a lot more clear, and also you can take them to afca if you have an issue.

And how do you know this will not apply when the new system is rolled out?  do you have information not available to other members?

 

Do you mean the fee for a chargeback?  Paypal has that as well although at the moment it is only $15 as far as I am aware.

In my experience both physical and online trading I have NEVER been charged for a chargeback other than the payment itself, is there something I am missing?

Then you are lucky and obviously doing the right thing.  The seller only gets charged by paypal when they do not issue a refund.

As it was explained to me, the "loser" pays the fee.

 

I doubt that ebay will have to register as a financial institution in Australia.  If they do they are leaving it a bit late as they are not yet registered and they are rolling out the new payments system imminently.

I was told by customer service they are one already for 3 years, but I personally think they will need to as australia has tight regulations on this. There is companies such as stripe & square, that are exclusively payment processors that are registered as one and via AFCA

I doubt that ebay has been registered with APRA for 3 years with a deposit takers licence without it being publically listed....and as of last night ebay is NOT listed.

 

Paypal is registered as a deposit taking entity which covers ebay dealings and I have no doubt the new Adyen

 

platform is similarly registered and will cover ebay as well.


Sorry i dont get this last one?

 

Ebay will be using the Adyen payments platform in place of paypal and I would exxpect that Adyen will at the very least provide the same services as paypal has in the past.

Ebay is not going to go to all the whoha of registering as a banking institution whe someone else will do it all for them....and make the sellers pay for it.



 


 

Message 75 of 699
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Re: the roll out of ebay managed payments


@lyndal1838 wrote:

@danieh_6 wrote:

@lyndal1838 wrote:

No-one from ebay reads the boards so if you think they will see this then you are sadly mistaken.
- Referring to eBay.com forums which is 100% true, there people from ebay posting on the forums
Very true but we are on ebay.com.au where ebay does not read or respond.  On the very rare occasions when the do post some official information their posts are clearly labelled as being made by ebay.

110% agree sorry I dont think I was clear enough, I copy pasted as I made this post twice on the other forums.

 

Paypal can also withhold you money at ebay's behest so no difference that I can see there.

-Yes but paypal, will always pay out your money and also you can see which money is on hold, imo its a lot more clear, and also you can take them to afca if you have an issue.

And how do you know this will not apply when the new system is rolled out?  do you have information not available to other members?

The only information I have is from people who are already on it or from customer service, Basically all it says is "okay to ship" or something like that.

Do you mean the fee for a chargeback?  Paypal has that as well although at the moment it is only $15 as far as I am aware.

In my experience both physical and online trading I have NEVER been charged for a chargeback other than the payment itself, is there something I am missing?

Then you are lucky and obviously doing the right thing.  The seller only gets charged by paypal when they do not issue a refund.

As it was explained to me, the "loser" pays the fee.
Wow okay something I never knew, sorry to hear if you got done, and yes I have lost a few disputes including non PayPal ones and I have never been charged.

 

I doubt that ebay will have to register as a financial institution in Australia.  If they do they are leaving it a bit late as they are not yet registered and they are rolling out the new payments system imminently.

I was told by customer service they are one already for 3 years, but I personally think they will need to as australia has tight regulations on this. There is companies such as stripe & square, that are exclusively payment processors that are registered as one and via AFCA

I doubt that ebay has been registered with APRA for 3 years with a deposit takers licence without it being publically listed....and as of last night ebay is NOT listed.

As said I was told by customer service, they said to email the email for the ACN number, I haven't done yet, After digging through asic I did find some other companies that could be it.

 

Paypal is registered as a deposit taking entity which covers ebay dealings and I have no doubt the new Adyen

 

platform is similarly registered and will cover ebay as well.


Sorry i dont get this last one?

 

Ebay will be using the Adyen payments platform in place of paypal and I would exxpect that Adyen will at the very least provide the same services as paypal has in the past.

Ebay is not going to go to all the whoha of registering as a banking institution whe someone else will do it all for them....and make the sellers pay for it.

As said I was told by customer service whether they are blowing wind I am not sure, Do you know how shopify works by chance? But I get what you mean

 



 


 


 

Message 76 of 699
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Re: the roll out of ebay managed payments

 


@danieh_6 wrote:

Can I ask you, besides bank transfer or gift card? how is that any workload off of any finicial financial institution when its mostly done automatically. Also no offence, you can't compare to real estate because not only do they have to be registered, but also the real estate is mostly put into trust accounts. its completely different. You need to compare this to something retail related.

Work load off the other institutions by way of the eBay system handling the payments/disputes, not getting re-directed to PayPal, or whoever, if you have a problem.  Sorry, just picked real estate as it was the first example that popped into my head, but it is just the general idea.  

lastly yes i do understand but at the same time I would like to see more clarity from ebay and they did specify other than sales drop you didn't have to do it.

 Strange, the email they sent me did not say I didn't have to do it - QUOTE:your account, will be activated for managed payments at the end of July. To ensure you are ready for the change and that there are no interruptions to your business, you will need to register by 15th July 2020  Sort of sounds to me like you have no choice, if you have been selected to be in it.

Message 77 of 699
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Re: the roll out of ebay managed payments


@needsome12vbasics wrote:

 


@danieh_6 wrote:

Can I ask you, besides bank transfer or gift card? how is that any workload off of any finicial financial institution when its mostly done automatically. Also no offence, you can't compare to real estate because not only do they have to be registered, but also the real estate is mostly put into trust accounts. its completely different. You need to compare this to something retail related.

Work load off the other institutions by way of the eBay system handling the payments/disputes, not getting re-directed to PayPal, or whoever, if you have a problem.  Sorry, just picked real estate as it was the first example that popped into my head, but it is just the general idea.  

 

Ahh I get ya I somewhat agree but somewhat dont too because personally I think paypal has a lot more disputes than just ebay, like an example donation chargebacks for streamers etc. Generally good intentions for that specific reason.
lastly yes i do understand but at the same time I would like to see more clarity from ebay and they did specify other than sales drop you didn't have to do it.

 Strange, the email they sent me did not say I didn't have to do it - QUOTE:your account, will be activated for managed payments at the end of July. To ensure you are ready for the change and that there are no interruptions to your business, you will need to register by 15th July 2020  Sort of sounds to me like you have no choice, if you have been selected to be in it.

Yeah I got the same email, I straight up said to customer service I'm not signing up for it. and they said its fine, it will continue as normal, its not compulsery


 

Message 78 of 699
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Re: the roll out of ebay managed payments


 

Paypal can also withhold you money at ebay's behest so no difference that I can see there.

-Yes but paypal, will always pay out your money and also you can see which money is on hold, imo its a lot more clear, and also you can take them to afca if you have an issue.

And how do you know this will not apply when the new system is rolled out?  do you have information not available to other members?

The only information I have is from people who are already on it or from customer service, Basically all it says is "okay to ship" or something like that.

As far as I am aware thaat is what paypal tells the seller when the item has been paid for, even when they have the payment on a 21 day hold for new sellers.  Paypal only pays out the funds that are on hold once the seller can prove delivery.

 

Do you mean the fee for a chargeback?  Paypal has that as well although at the moment it is only $15 as far as I am aware.

In my experience both physical and online trading I have NEVER been charged for a chargeback other than the payment itself, is there something I am missing?

Then you are lucky and obviously doing the right thing.  The seller only gets charged by paypal when they do not issue a refund.

As it was explained to me, the "loser" pays the fee.
Wow okay something I never knew, sorry to hear if you got done, and yes I have lost a few disputes including non PayPal ones and I have never been charged.

I have never been done by paypal as I am not a seller and I have won the 3 chargebacks I have done in 15 years.  To be honest, I think paypal gets a very bad rap.  I was using it long before ebay bought it and am still using it for sending money to family members.   The only major problem I had was fixed within an hour just by being calm and ringing paypal and asking what to do.

 

I doubt that ebay will have to register as a financial institution in Australia.  If they do they are leaving it a bit late as they are not yet registered and they are rolling out the new payments system imminently.

I was told by customer service they are one already for 3 years, but I personally think they will need to as australia has tight regulations on this. There is companies such as stripe & square, that are exclusively payment processors that are registered as one and via AFCA

I doubt that ebay has been registered with APRA for 3 years with a deposit takers licence without it being publically listed....and as of last night ebay is NOT listed.

As said I was told by customer service, they said to email the email for the ACN number, I haven't done yet, After digging through asic I did find some other companies that could be it.

Having an ABN has nothing whatsoever to do with holding a banking licence....ebay's ABN details are readily available online.....most members have checked them out over the years.

Ebay will be using Adyen as a payment processor so it is them who need to be registered for a licence, not ebay.

 

Paypal is registered as a deposit taking entity which covers ebay dealings and I have no doubt the new Adyen

 

platform is similarly registered and will cover ebay as well.


Sorry i dont get this last one?

 

Ebay will be using the Adyen payments platform in place of paypal and I would exxpect that Adyen will at the very least provide the same services as paypal has in the past.

Ebay is not going to go to all the whoha of registering as a banking institution whe someone else will do it all for them....and make the sellers pay for it.

As said I was told by customer service whether they are blowing wind I am not sure, Do you know how shopify works by chance? But I get what you mean

I know nothing at all about shopify, sorry.

 

By the way APRA and ASIC are completely different entities and being registered with one does not mean that the  registrations are interchangeable.

 



 


 


 


 

Message 79 of 699
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Re: the roll out of ebay managed payments

As far as I know, neither eBay nor Adyen are answerable to AFCA - this has been my primary concern with the new managed payments system since it was a twinkle in eBay's eye.

 

They are not the same as PayPal - PayPal offer financial services like their working capital loans, allow you to accrue a balance, spend, withdraw, convert currency etc. eBay and Adyen will not be providing any of these kinds of services, so their classification is different (PayPal are classified as a financial institution).

 

You can search AFCA's database for financial firms that are members of AFCA - PayPal appears, the other two don't, but I'll shoot off an email to them to see if they can confirm, or offer clarification of options for complaints. 

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