what should I do now?

I have just noticed I have sold an item, it hasn't been paid for yet. 

They live in Russia, and I only post to Australia.

I have messaged the buyer and told them I only post to Australia, but what else should I do?

Should I cancel the order?

Message 1 of 8
Latest reply
1 ACCEPTED SOLUTION

Accepted Solutions

what should I do now?

Ticking no international posting in the listing isn't enough. You need to adjust your postage preferences to block outside countries, and you also need to set your buyer requirement blocks to block people in a location you don't post to. Once you've done that, you shouldn't have any more issues with overseas people buying because they won't be able to bid/buy.

View solution in original post

Message 6 of 8
Latest reply
7 REPLIES 7

what should I do now?

If you are not going to post it then cancel it.

 

Also when relisting make sure to tick all the boxes for countries excluded.

That way International buyers cannot bid or buy.

image host
Message 2 of 8
Latest reply

what should I do now?

what should I do now?

I always tick "no international post"

I don't know how this happens

Message 4 of 8
Latest reply

what should I do now?

do you also go into the exclusions list and tick all the boxes there?

Message 5 of 8
Latest reply

what should I do now?

Ticking no international posting in the listing isn't enough. You need to adjust your postage preferences to block outside countries, and you also need to set your buyer requirement blocks to block people in a location you don't post to. Once you've done that, you shouldn't have any more issues with overseas people buying because they won't be able to bid/buy.

Message 6 of 8
Latest reply

what should I do now?

You don't need to exclude specific countries if you only want to post to Aus. Make sure all your listings say no international postage then go into your seller preferences and tick the box that says to block members who have a primary delivery address you do not post to (or words to that effect)

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?
Message 7 of 8
Latest reply

what should I do now?

Thanks tippy I will do that.

and thanks everyone else for your suggestions too.

Message 8 of 8
Latest reply